Reservations Agent

About Raffles Hotels & Resorts

Raffles Hotel Jeddah offers world-class luxury and expert service, embodying the high standards, special touches, and trademark elegance of the Raffles brand. Located adjacent to a residential tower, the hotel provides a refined experience for guests in Jeddah.

The Role of Reservations Agent

Raffles Hotels & Resorts is seeking a professional and customer-focused Reservations Agent to join its team in Jeddah, Makkah. This full-time role is crucial for ensuring guest satisfaction by managing bookings, providing information about hotel services, and maximizing revenue through effective sales techniques. The position requires 0-1 years of experience.

Key Responsibilities

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.
• Utilize up-selling techniques to maximize room revenue and promote hotel services.
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.
• Follow up on guest requests and inquiries within 24 hours of receipt.
• Assist with group bookings and manage allotments as directed by management.
• Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.
• Monitor and update hotel availability to optimize occupancy rates.
• Prepare daily reports on reservations, cancellations, and modifications.
• Maintain knowledge of local attractions and events to assist guests with inquiries.
• Adhere to hotel policies and procedures, ensuring compliance with industry standards.
• Participate in regular training sessions to stay updated on new offerings and reservation techniques.

Candidate Profile

The ideal candidate will be a professional with 0-1 years of experience, demonstrating a strong customer focus and an ability to manage bookings efficiently. A commitment to embodying the Raffles brand and company mindset through a service culture is essential.

Work Environment

This position is based in Jeddah, Saudi Arabia, within the Raffles Hotel. It is a full-time role where employees are expected to uphold the brand's service standards and contribute to a seamless guest experience.

Application Information

Salary details for this position will be disclosed during the application process. Interested candidates are encouraged to apply to join the Raffles Hotels & Resorts team.