Reservations Manager

About the Role

M Hotel Makkah By Millennium is seeking a Reservations Manager to join their team in Makkah, Saudi Arabia. This is a full-time, on-site position responsible for overseeing daily reservation operations and coordinating with various hotel departments to optimize occupancy, rates, and guest satisfaction. The role requires 5-10 years of relevant experience.

Key Responsibilities

• Manage room availability and monitor booking channels.
• Ensure accurate input of reservation details into the system.
• Respond to reservation inquiries and modify bookings as needed.
• Handle group and corporate reservations efficiently.
• Resolve guest issues in a timely and professional manner.
• Prepare reservation reports and track performance indicators.
• Implement standard operating procedures for reservations.
• Support the training and mentoring of reservations team members to maintain high service standards.

Qualifications and Experience

• 5-10 years of relevant experience in hotel reservations or front office operations, ideally in upscale or large properties.
• A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Familiarity with revenue management principles and knowledge of local and international guest segments is an advantage.

Required Skills

• Strong organizational skills and effective time management.
• High attention to detail.
• Proficiency in basic office software.

Work Environment

This is an on-site position based in Makkah, Saudi Arabia. The role requires flexibility to cover peak periods, weekends, and holidays as needed to support hotel operations.