Restaurant Manager📣 Job Ad

About the Role

Unity Holding Company is seeking a Restaurant Manager to oversee the daily operations of a restaurant branch in Jeddah, Makkah. This full-time role focuses on ensuring smooth workflow, delivering exceptional customer service, maintaining compliance with company standards, and achieving sales and operational targets. The position requires strong leadership and operational excellence to manage and motivate a high-performing team in a fast-paced environment.

Key Responsibilities

• Oversee daily operations for both Front of House (FOH) and Back of House (BOH) to ensure efficient and high-quality service.
• Ensure accurate and timely completion of all operational checklists, including opening, closing, Baladiyah, hygiene, and management checklists.
• Submit all required operational reports and checklists remotely within specified deadlines.
• Prepare weekly staff schedules and ensure proper manpower allocation based on business needs.
• Submit daily, weekly, and monthly operational reports as required by management.
• Implement and enforce all company policies, procedures, and Standard Operating Procedures (SOPs).
• Monitor food quality, presentation, service standards, and cleanliness to ensure consistency.

Team Leadership and Development

• Recruit, train, coach, and supervise restaurant employees, including supervisors, cashiers, waiters, kitchen staff, and cleaners.
• Conduct orientation and continuous training programs to improve employee performance.
• Prepare staff duty rosters and shift schedules to maintain adequate staffing levels.
• Monitor employee attendance, punctuality, grooming, and overall performance.

Customer Service Excellence

• Ensure every guest receives excellent service and a positive dining experience.
• Respond promptly and professionally to customer complaints, feedback, and special requests.
• Monitor service during peak hours to minimize waiting times and maximize customer satisfaction.

Sales and Business Performance

• Achieve branch sales targets and profitability goals.
• Support and implement marketing campaigns, promotions, and upselling initiatives.
• Monitor daily sales performance, labor costs, food costs, and other key performance indicators (KPIs).

Qualifications and Experience

• A minimum of 5 to 10 years of experience in restaurant management.
• Demonstrated leadership skills and the ability to manage and motivate a team.
• Proven operational excellence in a fast-paced restaurant environment.