Retail Channel Support Specialist

About Abdul Latif Jameel

Abdul Latif Jameel is a leading employer with an international presence, operating across the Middle East, North Africa, and Turkey (MENAT) region, as well as in locations worldwide from Chile to Japan and the UK to Australia. The company upholds values of Respect, Innovation, a Pioneering Spirit, and Empowerment, fostering a culture where ideas and individuals can thrive.

The Role: Retail Channel Support Specialist

Abdul Latif Jameel is seeking a Retail Channel Support Specialist to join its team in Makkah, with operations covering Jeddah and Makkah. This full-time role is essential for supporting retail channel operations by ensuring smooth system functionality and assisting retail users with IT-related issues. The specialist will coordinate with internal IT teams to resolve incidents and maintain service continuity across all retail touchpoints.

Key Responsibilities

• Respond to retail user issues concerning systems, applications, and tools.
• Log, track, and follow up on reported incidents within the service management system.
• Monitor the performance and availability of retail systems and applications.
• Identify and report system disruptions or performance issues.
• Coordinate with IT teams to minimize downtime and service interruptions.
• Maintain accurate records of incidents, requests, and their resolutions.
• Prepare basic reports on recurring issues and system performance trends.
• Support root cause analysis by providing detailed incident information.

Required Qualifications and Experience

• 2-5 years of relevant experience.
• Ability to organize, plan, and monitor operations related to dispatch.

Work Environment and Location

This is a full-time position based in Makkah, Saudi Arabia, with responsibilities extending to Jeddah. The role requires active participation in supporting retail channel operations across various touchpoints, ensuring consistent service continuity.