SALES EXECUTIVE

About the Role

Napco National is seeking a Sales Executive to join their team in Makkah. This full-time role is ideal for candidates with 0-1 years of experience, focusing on direct sales and customer relationship management within an assigned territory.

Key Responsibilities

• Sell the company's product range to assigned customers in accordance with group channel guidelines.
• Monitor and report competitor activities within the sales area, providing suggestions for response if necessary.
• Prepare special order requests, including prices, designs, approvals, orders, and Minimum Order Quantities (MOQs), securing approvals from both customers and the company.
• Ensure full quantity of produced Special Purchase Orders (SPOs) are delivered to customers without leaving stock in the warehouse, unless approved by Sales Management.
• Collect invoices in line with the company's aging policy.
• Prepare all necessary documents for call cycle market visits or business reviews prior to market engagement.
• Maintain professional business relationships with customers.
• Revisit lost customers to identify opportunities for business recovery if previous hindering conditions have been resolved.
• Open new accounts on JDE or CRM, ensuring all required valid documentation (VAT, CR, National Address, CIS, etc.) is adhered to.
• Facilitate the transfer of accounts to the ECOM online platform, train customers on its use, and monitor performance to prevent sales volume loss.
• Identify and register new potential customers in the assigned area using CRM.
• Sell appropriate combinations of product lines to all potential customers by closing gaps.
• Handle customer complaints and report them to the sales team leader.
• Prepare Quick Response Assessments (QRAs) for customers on JDE or ECOM and discuss them with the Team Leader.
• Enter customer orders into the JDE system, ensuring compliance with credit limits (CLs) and pricing policies.
• Submit daily collections to the distributor or accountant.
• Issue returns for quality issues or incorrect orders, obtaining approval from relevant parties.
• Report any customer problems or objections that could not be resolved to the team leader.
• Review customer collectibles monthly with the Team Leader and conduct necessary SAFs, matchings, or write-offs.
• Conduct balance confirmations three times per year, securing customer signatures/stamps, and reconcile with accounts.
• Conduct trials for newly developed products at specific customer locations within the area and report factual findings.
• Comply fully with Napco's code of conduct and company instructions.

Required Experience

• 0-1 years of relevant experience.

Internal and External Interfaces

The Sales Executive will interact internally with the Sales Team Leader (STL), Senior Sales Team Leader (SSTL), Strategic Marketing, Customer Service Department (CSD), Accounts, and Product Management. Externally, the primary interface will be with customers.

Work Type and Location

This is a full-time position based in Makkah.

Application Information

Salary details for this position will be discussed during the interview process.