System Administrator

About the Role

Fakeeh Care Group is seeking a System Administrator to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves designing, planning, implementing, and maintaining mission-critical enterprise systems to ensure optimal performance, security, and recovery procedures. The ideal candidate will have 2-5 years of relevant experience.

Role Purpose

The System Administrator serves as a technical expert in system administration, providing high-level support and recommending system redesigns to ensure seamless operations. This position is critical for maintaining the stability and efficiency of the organization's core systems.

Key Responsibilities

• Manage daily operations of FCMS host servers, including monitoring performance, configuration, maintenance, and repair, while maintaining records of system downtime and equipment inventory.
• Administer Windows, Linux, and Mac systems to ensure compatibility and efficiency.
• Upgrade, install, and configure application software and server hardware.
• Perform troubleshooting and lead problem-solving efforts, collaborating with external vendors and support personnel.
• Establish, maintain, and manage user and email accounts; install, modify, and maintain systems and utility software on server computer systems; and provide server support for other software.
• Address product issues, focusing on problem resolution and documentation.
• Monitor and manage the progression of user cases and assigned tasks through to closure.
• Contribute to continuous improvement initiatives for work routines, processes, and product knowledge.
• Foster strong working relationships with the Fakeeh Care Solutions Delivery team.
• Ensure high availability and acceptable performance levels of mission-critical host computer resources.
• Assist the help desk and other teams with troubleshooting to identify root causes and provide technical support.
• Install, configure, and maintain servers and storage systems.
• Execute server administration tasks, including user/group administration, security permissions, group policies, print services, event log monitoring, and resource management, ensuring seamless system integration.
• Monitor datacenter health using management tools and respond to hardware issues; build, test, and maintain new servers as needed.
• Perform other duties as assigned within the scope of the job.

Experience and Qualifications

• 2-5 years of experience in system administration.
• Demonstrated expertise in managing enterprise systems.
• Proficiency in Windows, Linux, and Mac operating systems.
• Strong troubleshooting and problem-solving skills.

Work Environment

This is a full-time position based in Makkah, with responsibilities covering operations in Jeddah and Makkah. The role involves working within a dynamic team environment, collaborating with various internal and external stakeholders.

Application Information

The salary for this position will be discussed during the interview process.