Tamheer Patient Support📣 Job Ad

About Bupa Arabia and the Tamheer Patient Support Role

Bupa Arabia is seeking a Tamheer Patient Support professional to join its team. This full-time role is based in Jeddah and Makkah, Makkah region, and is suitable for candidates with 0-1 years of experience.

Role Summary

The Tamheer Patient Support role is responsible for managing all cases received through outbound-related channels. The primary objective is to deliver world-class service in every interaction, contributing to Health Care Center performance and ensuring high customer satisfaction in line with company and department standards. This position serves as a competent, courteous, efficient, and proactive point of contact for both internal and external customers, maintaining a high level of quality in all engagements.

Key Responsibilities

• Provide a high level of customer service and professional communication during all interactions.
• Maintain thorough knowledge of all Bupa Connect Care products and services, including networks, treatments, paperwork requirements, and general queries, to provide accurate information consistently.
• Resolve and accurately input provider and client requests into the CRM system according to established guidelines.
• Ensure proper and accurate records, files, and databases are established and maintained.
• Utilize and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Demonstrate the capacity to understand and interpret client and provider contracts while assisting callers.
• Ensure excellent member recovery from the first interaction.
• Build strong relationships with all relevant stakeholders to ensure proper resolution of issues.
• Strive to continuously improve service delivery and achieve customer satisfaction for both internal and external customers.

Complaint and Case Management

• Handle all inbound complaints end-to-end in accordance with department policy and procedure.
• Initiate proper escalation to the relevant stakeholders when necessary.
• Ensure effective recovery for complaints and maintain a high level of customer satisfaction.
• Identify and highlight any recurring problems, directing information accordingly to facilitate prompt corrective actions.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Health Services, or a related field.
• 0-1 years of relevant experience.

Application Information

This full-time position offers an opportunity to contribute to patient support within a leading healthcare organization in Jeddah and Makkah. Qualified candidates are encouraged to apply.