Call Center Specialist📣 Job Ad

About Elegaci and the Role

Elegaci (إليجسي) is seeking a Call Center Specialist to join its team in Riyadh, Saudi Arabia. This full-time role is crucial as the first point of contact for patients, ensuring a high standard of service and efficient communication within the healthcare environment.

Role Purpose

The Call Center Specialist is responsible for managing all patient interactions via telephone. This includes handling both inbound and outbound calls, facilitating appointment scheduling, providing accurate information, and consistently delivering high-quality customer service to patients.

Key Responsibilities

• Professionally answer inbound calls from patients.
• Make outbound calls for appointment confirmations and follow-ups.
• Schedule, modify, and cancel patient appointments efficiently.
• Respond to patient inquiries regarding services and clinic policies.
• Accurately record all customer interactions within the designated system.
• Transfer calls to appropriate departments or personnel when necessary.
• Handle patient complaints professionally and escalate issues as required.
• Meet daily productivity and service quality targets.
• Maintain strict patient confidentiality at all times.

Required Experience

Candidates for this position should possess 0-1 years of experience in a call center or customer service environment. The role requires individuals who are adept at clear communication and dedicated to patient satisfaction.

Work Environment and Location

This is a full-time role based at Elegaci's facilities in Riyadh, Saudi Arabia. The specialist will operate within a dynamic call center setting, interacting directly with patients and supporting clinic operations.

Application Information

Elegaci invites qualified candidates who meet the specified requirements to apply for this Call Center Specialist position. We look forward to reviewing applications from individuals committed to delivering exceptional patient support.