Valet Parking Attendant📣 Job Ad

Join Our Team as a Valet Parker!
At Rotana Hotels, we are seeking passionate and dynamic Front Office professionals dedicated to delivering exceptional customer service. As a Valet Parker, your primary responsibility will be to manage guest vehicles efficiently while providing a welcoming experience for our guests.

Key Responsibilities:

• Greet guests upon arrival and promptly provide parking tickets.
• Deliver cars within 5 minutes upon request.
• Maintain knowledge of hotel services to assist guests with their inquiries.
• Perform effective handovers with colleagues to ensure seamless service.
• Conduct control tours at the main entrance to ensure cleanliness.
• Address guest complaints by forwarding them to your superiors.
• Safeguard guest car keys and keep meticulous records of all parked vehicles.
• Build and maintain positive public relations with guests, meeting and exceeding their expectations.
• Ensure efficient management of airport and crew transport if applicable.
• Provide courteous assistance to all clients and colleagues at all times.
• Abide by driving regulations of the UAE.

Requirements:
You should have previous experience in a similar role within the hospitality industry, possess good command of written and spoken English, and hold a valid driving license. The ideal candidate should be well-presented, friendly, proactive, reliable, and calm under pressure.

Key Competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.

Join Our Team as a Host/Hostess!
We are currently seeking dynamic and self-motivated Food & Beverage professionals eager to advance their careers in hospitality. At Rotana Hotels, as a Host / Hostess, you will be pivotal in providing an exceptional experience to our guests.

Key Responsibilities:

• Deliver consistently professional, friendly, warm, and engaging service.
• Welcome guests to the assigned outlet, escort them to their tables, and ensure they are attended to at all times.
• Manage outlet reservations and handle the reservation book expertly.
• Prepare the outlet for business, collaborating with the service team.
• Coordinate arrangements based on the floor plan for reservations and manage table allocations.
• Maintain cleanliness and order in the outlet and entrance area.
• Engage with guests to ensure their satisfaction during their visit.
• Have comprehensive knowledge of menus and promotions to assist guests effectively.
• Support in setting up the outlets database.

Qualifications:
Ideally, you should possess a diploma or degree in hospitality, with previous experience in the Food & Beverage sector within a hotel environment. You should demonstrate politeness and sophistication in dealing with guests, coupled with excellent command of the English language (both spoken and written). Multilingual abilities are an advantage.

Skills & Competencies:

• Excellent customer focus.
• Strong adaptability and teamwork spirit.
• Positive attitude, good grooming, and smart appearance.
• Ability to recognize differences and take responsibility.
• Willingness to exceed guests’ expectations.

If you are passionate about hospitality and customer service, we would love to meet you!