Workshop Coordinator

About the Role

Management Solutions International (MSI) is seeking a Workshop Coordinator to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is essential for optimizing workshop operations, ensuring high service quality, and maintaining customer satisfaction through efficient job allocation and progress monitoring.

Job Purpose

The primary purpose of this role is to control and optimize workshop operations. This involves effectively allocating jobs, monitoring work progress, and ensuring maximum productivity, efficiency, and on-time vehicle delivery. The Workshop Coordinator is also responsible for maintaining high service quality and customer satisfaction.

Key Responsibilities

• Support in maximizing workshop productivity, efficiency, and overall utilization by monitoring daily flat-rate hours, technician loading, and available capacity.
• Track and record labor hours, time controls, service remarks, and required reports within the Dealer Management System (DMS) to ensure proper documentation and workflow tracking.
• Prepare and update daily job allocation sheets, calculate available hours, and track workshop vehicle inventory status.
• Ensure optimal utilization of workshop bays, tools, and equipment while preventing non-productive bay occupancy.
• Assign Repair Orders (ROs) based on technician skill levels and capabilities, ensuring accurate time on/off recording, correct operation codes, and proper labor charging.
• Monitor work-in-progress (WIP) to ensure timely job completion and adherence to promised vehicle delivery times.
• Coordinate sublet and bought-out repairs and manage vehicles pending spare parts or customer approval.
• Coordinate daily with Service Advisors regarding WIP status and support customer approval for additional repairs.
• Monitor technician performance, time utilization, and identify training needs to support technician development.
• Promote professional treatment of technicians and report operational or safety risks to management.
• Support adherence to workshop safety, cleanliness, and operational standards.
• Prepare accurate productivity, performance, and utilization reports for management.

Qualifications and Experience

Candidates for this position should possess 2-5 years of relevant experience in workshop operations or a similar coordination role.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, within a dynamic workshop environment focused on vehicle service and maintenance.

Application Process

Interested applicants are encouraged to apply. Salary details will be discussed during the interview process.