Workshop Manager Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Workshop Manager to lead end-to-end workshop operations within the Aftersales function for BYD in KSA. This full-time role is critical for ensuring service excellence, technical quality, productivity, and profitability across all repair and maintenance activities.

Role Context and Impact

The Workshop Manager serves as the operational backbone of the service center. The role drives labor utilization, efficiency, and revenue performance while ensuring full compliance with OEM standards and dealership KPIs. This position directly impacts customer satisfaction (NPS/CSI), Fix-Right-First-Time (FRFT) performance, warranty governance, and overall aftersales commercial success. By leading workshop teams, controlling operational costs, and ensuring high-quality service delivery, the role contributes to maintaining dealership reputation and achieving sustainable business growth.

Key Duties

• Lead daily workshop operations to achieve labor sales, productivity, efficiency, and utilization targets aligned with brand KPIs.
• Manage workload distribution, bay allocation, technician capacity, and job progression to maximize throughput and minimize vehicle turnaround time.
• Drive Fix-Right-First-Time (FRFT) performance and reduce repeat repairs and comebacks through strong technical governance.
• Ensure adherence to OEM repair standards, service bulletins, diagnostic procedures, and workshop processes.
• Monitor work-in-progress (WIP) and control aging Repair Orders to ensure timely completion and revenue realization.

Core Responsibilities

• Deliver workshop revenue, labor sales, and gross profit targets across mechanical, electrical, body & paint, and accessory operations.
• Drive revenue growth through Vehicle Health Checks (VHC), menu pricing, and upselling opportunities via Service Advisors.
• Control operational costs including consumables, overtime, sublet expenses, and warranty rework within approved budgets.
• Analyze financial performance and implement corrective actions to improve profitability and cost efficiency.

Experience Required

Candidates should possess 5-10 years of relevant experience in workshop management or a similar leadership role within the automotive aftersales sector.

Application Information

This is a full-time position. Salary details will be disclosed during the recruitment process.