Dir Rooms C

About the Role

Le Meridien in Medina is seeking a full-time Director of Rooms. This role functions as the strategic business leader for the property's Rooms department, overseeing the planning, development, implementation, and evaluation of room quality. The Director works with direct reports to develop and execute departmental strategies, ensuring alignment with brand service standards and initiatives.

Key Responsibilities

• Lead the Rooms team by communicating departmental goals and making decisions to achieve objectives.
• Monitor and promote room rates, specials, and promotions.
• Manage profitability by analyzing service issues, identifying trends, and developing operational strategies aligned with business goals.
• Review and audit expenses to ensure financial performance.
• Monitor Rooms operations sales performance against budget and review financial statements.
• Coach and support the operations team in managing occupancy, rates, wages, and controllable expenses.
• Ensure exceptional customer service by demonstrating and communicating key drivers of guest satisfaction.
• Review guest feedback with the leadership team and implement corrective actions.
• Respond to and handle guest problems and complaints, using judgment to enhance the customer experience.
• Interact with guests regularly to obtain feedback on product quality and service levels.
• Manage human resources activities including interviewing, hiring, and ensuring fair and equitable treatment of employees.
• Foster employee commitment to service excellence through communication and modeling desired behaviors.
• Set goals and expectations for direct reports, conduct performance appraisals, and ensure adherence to property policies and procedures.
• Identify talents of direct reports and their teams, assisting with growth and development plans.

Departmental Focus

This position ensures that Rooms operations meet brand standards, target customer needs, and contribute to employee satisfaction. A primary focus is on growing revenues and maximizing the financial performance of the department. The role involves developing and implementing property-wide strategies to deliver products and services that meet or exceed the expectations of the brand’s target customer and employees, while providing a return on investment.

Company Culture

Le Méridien, part of Marriott International, draws inspiration from the era of glamorous travel, celebrating cultures through a distinctly European spirit. The brand aims to provide authentic, chic, and memorable service and experiences that inspire guests to savor their destination. The company values curious and creative individuals who appreciate connecting with like-minded guests and are dedicated to creating memorable experiences.

Equal Opportunity Employer

Marriott International is an equal opportunity employer committed to welcoming all and providing access to opportunity. The company fosters an environment where the unique backgrounds of its associates are valued and celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its global team. Non-discrimination is practiced on any protected basis, including disability, veteran status, or other bases protected by applicable law.