Executive Housekeeper I📣 Job Ad

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily shift operations for housekeeping and related departments. This full-time position is based in Medina, Eastern Province, and requires 2-5 years of experience. The role involves ensuring guest satisfaction and maintaining operational standards while managing departmental costs.

Key Responsibilities

The Executive Housekeeper is responsible for the daily operations of housekeeping, ensuring guestrooms, public spaces, and employee areas are clean and well-maintained. This includes directing and working with staff to achieve cleanliness standards, conducting inspections, and holding individuals accountable for corrective actions. The role also involves assisting in ensuring guest and employee satisfaction while adhering to the operating budget.

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating with the Engineering department on guestroom maintenance needs.
• Supervising the property's general cleaning schedule and preparing work assignments based on room status and prospective check-outs.
• Monitoring and managing inventory of supplies to ensure adequate stock levels.
• Overseeing daily housekeeping shift operations and ensuring adherence to all policies, standards, and procedures.
• Assisting with the ordering of guestroom supplies, cleaning materials, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Communicating areas requiring attention to staff and ensuring understanding and follow-up.
• Ensuring all employees are equipped with proper supplies, equipment, and uniforms.

Departmental Cost Management

This role actively participates in managing the department's controllable expenses to meet or exceed budgeted goals. The Executive Housekeeper must understand the impact of departmental operations on the overall property financial objectives and manage accordingly. Comprehension of budgets, operating statements, and payroll reports is necessary for effective financial management of the department.

Customer Service and Human Resources

The position requires responding to and handling guest issues and complaints, striving for continuous improvement in service performance. Empowering employees to deliver excellent customer service and emphasizing guest satisfaction during departmental meetings are key aspects. The role also involves participating in employee accident investigations, supervising staffing levels to meet operational and financial objectives, and ensuring fair and consistent administration of property policies and disciplinary procedures. Providing feedback on service behaviors, conducting on-the-job training, participating in performance appraisals, and assisting with hiring are also integral to the role.

Qualifications and Experience

Candidates must possess a high school diploma or GED with 2 years of experience in housekeeping or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.