Store Manager📣 Job Ad

About the Role

Damas Jewellery, a leader in the Middle East with a history dating back to 1907, announces the need for a dynamic and experienced Store Manager to oversee operations in Medina, Saudi Arabia. Headquartered in Dubai, Damas Jewellery has a network of 300 stores across the GCC and employs over 2,000 professionals. The company offers a diverse range of over 40 prestigious international brands alongside its own collections, catering to the varied needs and occasions of its customers.

Store Manager Responsibilities

The Store Manager will be responsible for driving sales, profitability, and operational excellence for the store. This role requires a motivational leader capable of inspiring and developing their team to achieve ambitious productivity and sales targets, while upholding the highest standards of customer service and operational integrity. Key responsibilities include:

• Achieve store sales targets and Key Performance Indicators (KPIs) while ensuring full compliance with Damas Jewellery standards.
• Maintain excellent knowledge of products offered by Damas Jewellery and competitor offerings to provide superior customer service in line with DSCE standards.
• Ensure 100% stock accuracy through meticulous inventory management and control procedures.
• Enforce strict adherence to store operating hours, work schedules, staff attendance, and appearance standards.
• Maintain secure custody of store keys and ensure all security standards are met, including CCTV and alarm systems.
• Clearly communicate sales plans to the team, ensuring all sales staff contribute to achieving targets.
• Assist in handling customers by understanding their needs, providing accurate product and pricing information, and resolving sales difficulties.
• Ensure the store is maintained to the highest standards in terms of cleanliness, product display, and overall store presentation.
• Monitor the accurate and correct functioning of all store equipment, including weighing scales, calculators, and diamond testers.
• Oversee stock monitoring, including regular counting of jewellery and certified diamonds, printing audit reports, participating in stocktaking, and conducting jewellery checks for necessary maintenance.
• Ensure accurate billing with no discrepancies in cash or credit transactions.
• Monitor repair orders via Navision for timely delivery and verify customer reservations at least twice a month.
• Ensure full compliance with store operating procedures as outlined in the manual.
• Maintain adequate stock of all packing materials, store them properly, and report any shortages immediately.
• Manage petty cash according to finance guidelines, ensuring timely submission and approvals.
• Handle staff grievances in line with HR policies and maintain high levels of team motivation and energy.
• Conduct annual performance appraisals in line with Damas Jewellery standards.
• Proactively develop a strong talent pipeline within the store team.
• Stay updated with current market trends relevant to the jewellery industry.

Qualifications and Requirements

• Bachelor's degree or equivalent preferred.
• Minimum of 5 years of experience in a retail management role, preferably in the luxury goods or jewellery sector.
• Applicant must be a Saudi national.

Core Skills

• Sales and Profitability Management.
• Operations Management.
• Asset Protection and Security Standards.
• People Management, Supervision, and Motivation Skills.
• Training and Talent Pipeline Development.
• Product Knowledge and Market Awareness.
• Customer Service and Customer Needs Assessment.
• Inventory Monitoring, Stock Accuracy, and Inventory Management.
• Sales Planning, Negotiation, and Selling Skills.
• Excellent Communication Skills (in English).
• Excellent Interpersonal Skills.
• Highly Proactive.
• Engaging Personality and Positive Attitude.
• Invoicing and Petty Cash Management.
• Complaint Handling and Performance Appraisals.
• Market Trend Analysis.

Job Details

Job Title: Store Manager

Company: Damas Jewellery

Region: Madinah Region

City: Medina

Experience Required: 5-10 Years

Job Type: Full-time