Store Manager📣 Job Ad

About the Role

Apparel Group is seeking a Store Manager to oversee operations in its Jiddah and Makkah locations within the Makkah region of Saudi Arabia. This full-time position is integral to achieving company objectives through the delivery of exceptional customer service, sales maximization, and the consistent upholding of brand standards. The ideal candidate will be a motivated leader with a strong interest in fashion and demonstrated success in managing a retail environment effectively.

The Store Manager will be responsible for driving sales performance, implementing operational procedures, and cultivating a positive and productive team atmosphere. This role requires a proactive approach to stock management, visual merchandising, and customer engagement, while ensuring adherence to security protocols and company policies.

Key Responsibilities

• Achieve company objectives by ensuring retail staff provide superior customer service and possess the necessary skills and support to maximize sales.
• Implement operating procedures at the store in accordance with company and Brand standards.
• Promote the company's Loyalty Program to enhance customer loyalty and encourage repeat sales.
• Provide constructive feedback to the Area Manager and Operations Manager regarding employee performance and product offerings.
• Brief and guide staff on the achievement of daily, weekly, and monthly sales targets.
• Maintain a professional appearance and possess up-to-date product knowledge to minimize stock loss.
• Stay informed about new products, trends, and fashion directives to effectively respond to and anticipate customer needs.
• Manage stockrooms and ensure minimal stock loss.
• Implement store operating procedures and ensure all staff adhere to brand and company policies and procedures at all times.
• Apply creative techniques to achieve or exceed store sales targets.
• Ensure adequate stock levels are maintained to maximize sales opportunities.
• Conduct weekly audits of store administration and resolve any discrepancies.
• Manage the daily roster, leave, and grievances of retail staff.
• Maintain visual merchandising standards at the store at all times as per set VM guidelines.
• Supervise the store and provide feedback to the Area Manager regarding employees and products.
• Ensure constant awareness and vigilance regarding store security without any negligence.
• Maintain updated knowledge of the various brands within the group to facilitate suggestive selling to customers.
• Take end-to-end responsibility for store operations.
• Be physically capable of standing for extended hours and performing tasks involving moderate lifting.

Qualifications and Requirements

• A minimum of 5 to 10 years of experience in retail management.
• Proven ability to lead and motivate a retail team.
• Strong understanding of retail operations and sales strategies.
• Experience in managing stock and inventory.
• Familiarity with visual merchandising principles.
• Knowledge of brand standards and company policies.
• Commitment to maintaining high levels of customer service.
• Awareness of security protocols in a retail environment.
• Physical fitness to stand for extended periods and handle moderate lifting.

Required Skills

• Customer Service
• Sales
• Product Knowledge
• Stock Management
• Visual Merchandising
• Brand Standards
• Security Awareness

Work Environment

This is a full-time position based in Jiddah and Makkah, Saudi Arabia. The role requires active engagement within the retail store environment.