Customer Service Representative

Join EWA Academy as a Supply Chain Manager
We are seeking an experienced Supply Chain Manager to oversee our purchasing and operations management. This role is essential in developing purchasing strategies and improving operational efficiency within the organization.

Key Responsibilities:

• Develop and implement procurement strategies that enhance operational efficiency.
• Negotiate with suppliers and manage supplier relationships effectively.
• Collaborate with team members to achieve organizational goals.
• Utilize strong communication and negotiation skills to drive results.

Requirements:

• Minimum of 10 years of work experience in purchasing and operations management.
• Strong negotiation and supplier management skills.
• Able to work effectively within a team.

Peace be upon you and God's mercy and blessings. The work can be exchanged with the workers who are present in the cafe.

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.