Join Hilton as an Executive Housekeeper!As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
Your Responsibilities:- Oversee housekeeping and laundry operations.
- Evaluate guest satisfaction levels and monitor trends focused on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls.
- Set departmental targets, work schedules, and policies.
- Inspect all fixtures, fittings, and appliances for compliance.
- Monitor team performance and maintain high standards of appearance and service.
- Ensure staffing levels meet business demands and conduct ongoing training.
- Manage staff performance in compliance with company policies.
- Assist other departments as necessary.
What We Are Looking For:To be successful in this role, you should have:
- Experience in housekeeping/laundry in a managerial or supervisory position.
- A successful track record of managing a large team.
- A high school diploma or equivalent.
- Strong leadership, interpersonal, and communication skills.
- A commitment to high customer service levels.
- Flexibility to adapt to various work situations.
About Hilton:Hilton is a leading hospitality company known for its commitment to guest service and exceptional hospitality experiences. With over 9,100 properties globally, Hilton aims to create remarkable experiences for its guests and team members daily.