Housekeeper📣 Job Ad

Join Our Team at Hilton!
As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an exceptional experience for our guests. Our vision at Hilton is to fill the earth with the light and warmth of hospitality, and we need you to help us achieve this vision.

Your Responsibilities:

• Oversee housekeeping and laundry operations ensuring compliance with standards.
• Evaluate guest satisfaction and monitor performance trends for continuous improvement.
• Manage departmental budgets with effective cost controls.
• Recruit, train, and manage the Housekeeping/Laundry team.
• Inspect and maintain all hotel fixtures, fittings, and appliances.
• Ensure staffing levels meet business demands and maintain good communication with all hotel areas.

What We Expect:

• Proven experience in housekeeping/laundry management.
• Ability to lead and manage large teams effectively.
• Strong organizational and budget management skills.
• IT proficiency and familiarity with property management systems.
• Excellent communication and customer service skills.

Join us at Hilton, where our amazing team members are at the heart of hospitality!

Join Hilton as an Executive Housekeeper!

As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Your Responsibilities:

• Oversee housekeeping and laundry operations.
• Evaluate guest satisfaction levels and monitor trends focused on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls.
• Set departmental targets, work schedules, and policies.
• Inspect all fixtures, fittings, and appliances for compliance.
• Monitor team performance and maintain high standards of appearance and service.
• Ensure staffing levels meet business demands and conduct ongoing training.
• Manage staff performance in compliance with company policies.
• Assist other departments as necessary.

What We Are Looking For:
To be successful in this role, you should have:

• Experience in housekeeping/laundry in a managerial or supervisory position.
• A successful track record of managing a large team.
• A high school diploma or equivalent.
• Strong leadership, interpersonal, and communication skills.
• A commitment to high customer service levels.
• Flexibility to adapt to various work situations.

About Hilton:
Hilton is a leading hospitality company known for its commitment to guest service and exceptional hospitality experiences. With over 9,100 properties globally, Hilton aims to create remarkable experiences for its guests and team members daily.

Role Overview: An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:

• Oversee housekeeping operations and ensure compliance to standards.
• Manage Laundry Operations effectively.
• Evaluate Guest satisfaction levels and monitor trends for continuous improvement.
• Operate within departmental budgets through effective stock and cost controls.
• Set departmental targets, work schedules, and policies.
• Inspect all fixtures for compliance with standards.
• Monitor the performance of the Housekeeping/Laundry Team with training and teamwork emphasis.
• Ensure team members are knowledgeable about room categories and amenities.
• Maintain communication with all hotel areas and external suppliers.
• Ensure appropriate staffing levels cover business demands.
• Conduct ongoing training and meetings.
• Manage staff performance and recruitment.
• Assist other departments when necessary.

What We Are Looking For:

• Housekeeping/laundry experience in hotel/leisure/retail sector in a managerial capacity.
• A successful track record of managing large teams.
• High school certificate or equivalent.
• Commercial awareness and cost control capabilities.
• Excellent leadership and communication skills.
• Ability to work under pressure and flexibility in work situations.
• IT proficiency and intermediate computer skills including Microsoft Office.
• Strong organizational skills and passion for guest service.

About Hilton: Hilton is a leading global hospitality company known for providing exceptional guest experiences across its various global brands. Join us in creating remarkable hospitality experiences.