Housekeeper📣 Job Ad

Role Overview: An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:

• Oversee housekeeping operations and ensure compliance to standards.
• Manage Laundry Operations effectively.
• Evaluate Guest satisfaction levels and monitor trends for continuous improvement.
• Operate within departmental budgets through effective stock and cost controls.
• Set departmental targets, work schedules, and policies.
• Inspect all fixtures for compliance with standards.
• Monitor the performance of the Housekeeping/Laundry Team with training and teamwork emphasis.
• Ensure team members are knowledgeable about room categories and amenities.
• Maintain communication with all hotel areas and external suppliers.
• Ensure appropriate staffing levels cover business demands.
• Conduct ongoing training and meetings.
• Manage staff performance and recruitment.
• Assist other departments when necessary.

What We Are Looking For:

• Housekeeping/laundry experience in hotel/leisure/retail sector in a managerial capacity.
• A successful track record of managing large teams.
• High school certificate or equivalent.
• Commercial awareness and cost control capabilities.
• Excellent leadership and communication skills.
• Ability to work under pressure and flexibility in work situations.
• IT proficiency and intermediate computer skills including Microsoft Office.
• Strong organizational skills and passion for guest service.

About Hilton: Hilton is a leading global hospitality company known for providing exceptional guest experiences across its various global brands. Join us in creating remarkable hospitality experiences.