AFR Specialist SBC/MNC

About DHL Global Forwarding

DHL is an international company operating in over 220 countries, specializing in cross-border express shipping since 1969. DHL Global Forwarding, Freight (DGFF) is the Group's specialist in air, ocean, and road freight, offering standardized transport and highly specialized end-to-end solutions to customers across various industries globally.

Role Overview: AFR Specialist SBC/MNC

DHL Global Forwarding is seeking an AFR Specialist SBC/MNC in Riyadh, Saudi Arabia. This full-time role involves administering Air Freight Service Delivery plans, processes, programs, and activities to ensure effective and efficient operational outcomes. The specialist will align activities with business needs, relevant frameworks, Group guidelines, and legal compliance requirements. A primary aspect of this role is managing and overseeing all shipment execution activities while serving as the main point of contact for customers.

Key Responsibilities

• Administer shipment-level activities, including customer booking receipt, documentation requirements, and all related local and international transport.
• Act as the primary customer contact for shipment information, exception/complaint management, and claims.
• Manage shipment routing and assignment to ensure customer service commitments are met and profit is maximized.
• Prepare accurate invoices and supporting documentation, and address invoice disputes, taking ownership of file profitability.
• Support necessary regulatory compliance procedures related to commodity and locations for shipments.
• Maintain close business relationships with existing clients, identify potential upsell opportunities, conduct customer visits, and achieve desired customer retention levels.
• Study and resolve day-to-day delivery issues, implementing best practices for Air Freight Operations to increase effectiveness and efficiency using the transportation management system.
• Identify and resolve performance issues of suppliers, proposing solutions for improvement.
• Resolve recurring issues and suggest process enhancements to increase effectiveness and efficiency.
• Provide functional guidance, advice, or training to less experienced positions as needed.
• Contribute to Performance Dialogues (PDs) and GEMBA, proactively highlighting issues and sharing improvement ideas.
• Create and/or confirm transport orders, perform, and optimize bookings.
• Prepare, control, and distribute all required Import/Export documents.
• Update Customs shipment information and physical status, resolving customer issues and incidents.

Qualifications and Experience

• 0-1 year of relevant experience.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a global logistics environment.

Application Process

Join our team at DHL Group to contribute to connecting people across the globe.