Application Operations Engineer SA📣 Job Ad

About DeepSource Technologies

DeepSource Technologies is seeking an Application Operations Engineer to join our team in Riyadh. This full-time role focuses on ensuring the stability, availability, and performance of enterprise applications, contributing to their continuous improvement within our operational framework.

The Role: Application Operations Engineer

The Application Operations Engineer is responsible for supporting enterprise applications across various operational domains. This includes managing incidents, problems, changes, and releases, as well as overseeing backup/recovery, disaster recovery, and service improvement initiatives. The role involves hands-on engagement to maintain robust application services.

Key Responsibilities

• Manage L2/L3 functional incidents, including participation in incident bridges and escalation management.
• Perform incident and problem management, encompassing incident trend analysis and implementation of permanent fixes.
• Develop and manage Service Improvement Plans.
• Support release schedule and planning activities.
• Plan and coordinate Change Requests (CRs), including risk and impact assessments.
• Implement application-layer changes and conduct post-implementation reviews.
• Handle application configuration requests.
• Monitor application performance and availability, perform event correlation, and investigate application-related events.
• Manage application capacity and performance.
• Develop and test application recovery procedures; configure application backups and execute application and data restores.
• Participate in and execute Disaster Recovery (DR) tests.
• Perform OS, database, and middleware hardening activities, and apply patches and updates to application components.
• Maintain accurate CMDB records for application components.
• Collaborate with relevant technical teams to ensure application stability and service availability.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant experience in Application Operations or Application Support within an enterprise environment.

Essential Skills and Experience

• Strong hands-on experience with L2/L3 application incident and problem management.
• Experience with change management, release planning, and application-layer change implementation.
• Proficiency in conducting risk and impact assessments for application changes.
• Hands-on experience with application performance and availability monitoring and event correlation.
• Experience with application backup, restore, and recovery procedures, including participation in or execution of Disaster Recovery (DR) tests.
• Good understanding of OS, database, and middleware hardening and patching.
• Experience with capacity and performance management.
• Experience maintaining CMDB application component records.
• Strong troubleshooting, analytical, escalation management, and communication skills.
• Ability to work effectively with multiple technical teams during major incidents and incident bridges.

Work Setting

This is a full-time position based in Riyadh.