Assistant Director of Sales

About the Role

W Hotels is seeking an Assistant Director of Sales to join their team in Riyadh, Saudi Arabia. This full-time role involves assisting in leading the property's segmented sales efforts across various areas such as group, transient, and corporate segments. The Assistant Director of Sales will contribute to implementing sales strategies and achieving revenue goals, while also focusing on guest and employee satisfaction.

Key Responsibilities

• Collaborate with sales leadership to ensure effective implementation of sales strategies for specific segments.
• Assist in developing and executing aggressive solicitation programs to increase business.
• Work with the management team to create and implement sales plans addressing revenue, customers, and market dynamics.
• Support the development and implementation of internal and external promotions.
• Provide leadership to maximize revenue potential and achieve personal booking goals.
• Participate in sales calls to acquire new business and close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
• Analyze market information using sales systems to achieve financial room and catering goals.
• Assist Revenue Management with accurate six-period projections.
• Review guest satisfaction results to identify areas for improvement in sales and catering.

Customer Service and Relationship Management

• Demonstrate leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels.
• Meet with guests during pre- and post-convention meetings to obtain feedback on product quality and service execution.
• Empower employees to deliver excellent customer service and provide feedback on service behaviors.
• Ensure a customer recognition program is active within the Sales department.
• Execute and support the company’s Customer Service Standards and property’s Brand Standards.
• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to build and maintain key relationships.

Qualifications and Experience

• 0-1 year of relevant experience is required for this position.
• Demonstrated ability to lead and contribute to sales strategies.
• Strong analytical skills for market information and financial data.
• Proficiency in managing sales activities and achieving booking goals.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the W Hotels team. The role involves working collaboratively with various departments and external partners to achieve sales objectives and ensure high levels of customer satisfaction.