Assistant Manager IT Change and Release control📣 Job Ad

About the Role

Qiddiya Investment Company is seeking an Assistant Manager - IT Change and Release Control to join its team in Riyadh, Riyadh Province. This full-time role is critical for ensuring the smooth and controlled deployment of IT changes and releases across the organization. The position involves overseeing the IT demand management process, coordinating with various stakeholders, and enforcing adherence to ITIL best practices.

Key Responsibilities: Change and Release Control

• Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact.
• Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making with clear accountability and approval outcomes.
• Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption.
• Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows.
• Ensure all changes and releases meet readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment.
• Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes.
• Monitor and analyze Change & Release Management KPIs (*, change success rate, emergency changes, release failure rate, rollback frequency), identifying trends, risks, and opportunities for continuous improvement.
• Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases, ensuring lessons learned are captured, corrective actions are tracked, and systemic issues are addressed.
• Support internal and external audits related to IT Change and Release Management by providing evidence, process compliance, and improvement actions.
• Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate change and release activities end-to-end.
• Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to all relevant stakeholders, including management and business owners.
• Enforce adherence to Change & Release Management policies, standards, and governance frameworks, ensuring alignment with ITIL best practices and organizational controls.

Key Responsibilities: IT Demand Management

• Oversee and coordinate the demand management process.
• Work with business relationship managers, service portfolio managers, service level managers, and other stakeholders to understand current and future demand for IT services.
• Plan and implement appropriate strategies to manage and influence demand.
• Identify and resolve any issues or risks that may affect service delivery.
• Align IT strategy with business strategy and goals for long-term planning.
• Delegate authority to teams.
• Communicate and update the process, owning and configuring tools or templates to support it.
• Ensure the process runs smoothly.
• Facilitate demand management meetings and events.
• Work with requestors to prepare the deliverables needed.
• Capture the dispositions of demand items and ensure they move into their next phase based on those outcomes.

Required Experience

Candidates for this role should possess 5-10 years of relevant experience in IT change and release management, with a strong understanding of ITIL best practices.

Work Environment

This is a full-time position based in Riyadh, Riyadh Province, within a dynamic team at Qiddiya Investment Company.

Application Information

Interested candidates are encouraged to apply for this role. Salary details will be discussed during the interview process.