Assistant Manager IT Change and Release control📣 Job Ad

About the Role

Qiddiya is seeking an Assistant Manager IT Change and Release Control to join its team in Riyadh, Saudi Arabia. This full-time role focuses on ensuring the stability and efficiency of IT services through robust change, release, and demand management processes, aligning IT operations with overall business objectives.

Key Responsibilities: IT Change and Release Control

• Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact.
• Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, ensuring informed decision-making for changes and releases, with clear accountability and approval outcomes.
• Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events to minimize service disruption.
• Plan, coordinate, and govern software and infrastructure releases across environments (DEV, SIT, UAT, PROD), ensuring readiness, approvals, and adherence to agreed release windows.
• Ensure all changes and releases meet readiness criteria, including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off prior to production deployment.
• Maintain accurate and auditable change and release documentation, including requests, approvals, release notes, implementation steps, rollback procedures, and post-release outcomes.
• Monitor and analyze Change & Release Management KPIs (*, change success rate, emergency changes, release failure rate, rollback frequency), identifying trends, risks, and opportunities for continuous improvement.
• Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases, ensuring lessons learned are captured, corrective actions are tracked, and systemic issues are addressed.
• Support internal and external audits related to IT Change and Release Management by providing evidence, process compliance, and improvement actions.
• Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate change and release activities end-to-end.
• Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to all relevant stakeholders, including management and business owners.
• Enforce adherence to Change & Release Management policies, standards, and governance frameworks, ensuring alignment with ITIL best practices and organizational controls.

Key Responsibilities: IT Demand Management

• Oversee and coordinate the demand management process.
• Work with business relationship managers, service portfolio managers, service level managers, and other stakeholders to understand the current and future demand for IT services.
• Plan and implement appropriate strategies to manage and influence IT demand.
• Identify and resolve any issues or risks that may affect service delivery.
• Align IT strategy with business strategy and goals for long-term planning.
• Delegate authority to teams as required.
• Communicate and update the demand management process.
• Own and configure the tools or templates to support the process.
• Ensure that the process runs smoothly.
• Facilitate the demand management meetings and events.
• Work with the requestors to prepare the deliverables needed.
• Capture the dispositions of the demand items and ensure they move into their next phase based on those outcomes.

Qualifications and Experience

Candidates for this role should possess 5-10 years of relevant experience in IT service management, specifically within change, release, and demand control functions.

Required Certification

• ITIL Foundation certification.

Location and Work Type

This is a full-time position based in Riyadh, Saudi Arabia, contributing to the development of Qiddiya.