Assistant Operations Manager📣 Job Ad

About the Role

Fursan Travel is seeking an Assistant Operations Manager for its Elite Services division in Riyadh, Saudi Arabia. This full-time role focuses on delivering world-class travel planning and concierge services to high-profile clientele, ensuring seamless end-to-end travel experiences for VIP guests.

Role Overview

The Assistant Operations Manager will join an elite division, managing bespoke travel itineraries and providing 24/7 support for high-net-worth individuals and VIP clients. The position requires exceptional attention to detail, superior communication skills, and hands-on experience with travel reservation systems, particularly in luxury travel and lifestyle needs.

Key Responsibilities

• Manage and curate bespoke travel itineraries for high-net-worth individuals (HNWIs) and VIP clients.
• Handle all aspects of travel planning, including flight bookings (commercial and private), luxury accommodations, ground transportation, and exclusive reservations.
• Utilize Amadeus or equivalent GDS to issue and modify air tickets in real-time.
• Liaise with airlines, hotel groups, DMCs, private jet charters, and luxury service providers.
• Act as a single point of contact for VIP clients and provide 24/7 support before and during travel.
• Prepare customized travel reports, expense tracking, and post-travel feedback summaries.
• Anticipate client needs and exceed expectations through discreet, proactive service.
• Maintain client confidentiality, preferences, and special requirements with the utmost professionalism.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Demonstrated experience with travel reservation systems, such as Amadeus or equivalent GDS.
• Proven ability to manage complex travel arrangements for high-profile clientele.

Required Skills

• Exceptional attention to detail.
• Superior communication skills.
• Proactive and service-driven approach.
• Well-versed in luxury travel and lifestyle needs.
• Strong organizational and problem-solving abilities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a division dedicated to elite services and high-profile clients. The role requires a commitment to providing 24/7 support as needed.