AsstMgr Restaurants📣 Job Ad

About the Role

Courtyard by Marriott in Riyadh is seeking an Assistant Manager for its Restaurants. This full-time position is responsible for overseeing the daily operations of the restaurant, bar, and room service departments, ensuring guest satisfaction and operational efficiency.

Key Responsibilities

• Assist in daily restaurant, bar, and room service operations, including supervision of staff and guest service during peak times.
• Ensure adherence to hygiene standards and assist in menu planning.
• Maintain operating budgets and ensure compliance with all relevant standards and legal regulations.
• Process employee inquiries and concerns, and supervise staff to ensure performance expectations are met.
• Provide constructive feedback to employees based on service observations.
• Supervise daily shift operations and oversee restaurant operations in the absence of the Restaurant Manager.
• Participate in departmental meetings and communicate goals to achieve expected results.
• Ensure all employees have necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service standards to management.
• Supervise food and beverage service in accordance with applicable laws.
• Perform duties of restaurant employees as needed, including opening and closing procedures.

Guest Service Excellence

• Interact with guests to gather feedback on product quality and service standards.
• Supervise staff to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent guest service within established guidelines.
• Process guest inquiries and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and establish a positive example for guest service.
• Assist employees in evaluating guest feedback and satisfaction results.
• Welcome guests and ensure a positive dining experience.

Human Resources Development

• Supervise ongoing employee training and utilize available on-the-job training tools.
• Communicate performance expectations to employees based on job descriptions.
• Plan for performance, provide ongoing coaching, and offer encouragement to employees.

Qualifications and Experience

Candidates must meet one of the following educational and experience requirements:

• High school diploma or GED, with 4 years of experience in food/beverage, kitchen, or a related field.
• A two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Management, or a related field, with 2 years of experience in food/beverage, kitchen, or a related field.