AsstMgr Training

About the Role

Le Méridien Hotels & Resorts is seeking an Assistant Manager of Training to join their team in Riyadh, Saudi Arabia. This full-time role involves supporting the identification and addressing of employee and organizational development needs, ensuring effective training programs are in place to achieve desired business results. The training programs cover various topics, including product knowledge, company philosophy, customer service, and leadership skills.

Key Responsibilities

• Assist with conducting needs assessments, designing, and developing training programs.
• Facilitate the delivery of both custom and corporate training programs.
• Measure the effectiveness of training to ensure a return on investment.
• Promote and inform employees about all training programs.
• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Help employees identify specific behaviors that contribute to service excellence and ensure ongoing training to understand guest expectations.
• Use effective training methods to ensure employees understand and can demonstrate guest satisfaction skills.
• Meet regularly with the training cadre to support training efforts and observe service behaviors, providing feedback to individuals and/or managers.

Training Program Evaluation and Development

• Monitor enrollment and attendance at training classes, meeting regularly with participants to assess progress and address concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
• Measure the transfer of learning from training courses to operations and ensure adult learning principles are incorporated into programs.
• Identify performance gaps and work with managers to develop and implement appropriate training.
• Assist with making necessary adjustments to training methodology and/or retraining as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Assist with establishing guidelines for employee expectations and parameters.
• Develop specific training to improve service performance and drive brand values and philosophy in all training activities.
• Incorporate guest satisfaction as a component of departmental meetings, focusing on continuous improvement.

Budget Management Support

• Assist with the development of the training budget as required.
• Support the management of the budget in alignment with Human Resources and property financial goals.
• Assist with managing department controllable expenses to achieve or exceed budgeted goals.
• Utilize P-card if appropriate to control and monitor departmental expenditures.

Qualifications

• Experience required: 0-1 year in a relevant field.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a dynamic hospitality environment, contributing to employee development and overall business success.