AsstMgr Training

About the Role

Marriott International is seeking an Assistant Manager - Training to join their team in Riyadh. This full-time role involves supporting the identification and addressing of employee and organizational development needs, ensuring effective training programs are in place to achieve desired business results. The position requires 0-1 years of experience.

Key Responsibilities

• Promote and inform employees about all available training programs.
• Display leadership in guest hospitality, exemplify excellent customer service, and foster a positive atmosphere for guest relations.
• Assist employees in identifying specific behaviors that contribute to service excellence.
• Ensure employees receive ongoing training to understand guest expectations and demonstrate guest satisfaction skills.
• Meet regularly with the training cadre to support training efforts.
• Observe employee service behaviors and provide feedback to individuals and/or managers.

Training Program Management

• Assist in conducting needs assessments, designing, and developing training programs.
• Facilitate the delivery of both custom and corporate training programs, focusing on product knowledge, company philosophy, customer service, and leadership skills.
• Monitor enrollment and attendance in training classes.
• Meet with participants to assess progress and address concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
• Measure the transfer of learning from training courses to operations to ensure a return on investment.
• Ensure adult learning principles are incorporated into training programs.

Program Development and Budgeting

• Identify performance gaps and collaborate with managers to develop and implement appropriate training to improve performance.
• Assist with making necessary adjustments to training methodology and/or re-training as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Assist with establishing guidelines to ensure employees understand expectations and parameters.
• Develop specific training initiatives to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Financial Management

• Assist with the development of the training budget as required.
• Assist with managing the budget in alignment with Human Resources and property financial goals.
• Assist with managing department controllable expenses to achieve or exceed budgeted goals.
• Utilize P-card, if appropriate, to control and monitor departmental expenditures.

Qualifications

Candidates should possess 0-1 years of relevant experience. The ability to effectively identify development needs, design impactful training, and measure program effectiveness is essential for this role.