Atlassian Solutions Architect (Jira / JSM / Confluence)

About the Role

TestCrew | Quality Engineering & Software Testing is seeking an experienced Atlassian Solutions Architect (Jira / JSM / Confluence) to join our team in Riyadh. This full-time role involves leading the delivery of enterprise Jira and Atlassian solutions, providing technical consulting to customers, and supporting the development of the Jira consulting team. The successful candidate will report to the Head of Implementation and will combine strong Jira expertise with solution architecture, consulting, project delivery, team guidance, and customer-facing pre-sales responsibilities. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Design, implement, and govern enterprise Jira and Atlassian solutions based on customer requirements and business needs.
• Provide expert consulting on Jira architecture, configuration, workflows, permissions, schemes, fields, hierarchies, JQL, dashboards, and reporting.
• Design and implement Jira automation, REST API, and webhook integrations, including integrations with ERP, time-tracking, and reporting platforms.
• Review technical solutions and deliverables to ensure quality, scalability, maintainability, and alignment with customer requirements.
• Lead technical delivery across Jira implementation, configuration, customization, integration, migration, and support engagements.
• Develop and maintain project WBS, estimates, task ownership, dependencies, milestones, and delivery timelines.
• Monitor project progress, risks, capacity, and delivery timelines, proactively addressing issues before they impact commitments.
• Support resource and capacity planning across project delivery, support, presales, leave, and team development activities.
• Monitor team utilization and planned versus actual effort, proactively addressing capacity gaps or overload.
• Provide technical guidance, coaching, and knowledge sharing to Jira consultants and team members.
• Support capability development by assessing skills, identifying development needs, and promoting independent technical delivery.
• Ensure delivery continuity through effective backup planning, knowledge transfer, handovers, and resource coverage.
• Provide management with regular status reports and escalate critical issues with clear impact assessments, recommended actions, and contingency plans.
• Support Atlassian pre-sales activities, including customer discovery, solution scoping, technical presentations, estimates, proposals, demonstrations, and Proofs of Concept (PoCs).
• Participate in customer meetings and translate business requirements into practical, scalable Jira/Atlassian solutions.
• Support smooth presales-to-delivery handovers, ensuring requirements, scope, estimates, and technical decisions are clearly documented.
• Maintain Jira/Atlassian demo environments, technical scenarios, and presentation materials for customer engagements.

Qualifications and Experience

• 8–10 years of relevant professional experience in Jira, Atlassian solutions, software delivery, consulting, or a related field.
• 5+ years of substantial hands-on Jira experience.
• 2+ years of technical leadership, consulting leadership, or team management experience.
• Strong expertise in Jira administration, solution architecture, implementation, automation, and integrations.
• Experience delivering enterprise Jira/Atlassian consulting and implementation projects.
• Experience with project planning, resource/capacity planning, utilization, and delivery management.
• Experience in technical pre-sales, including discovery, solution scoping, estimation, proposals, demonstrations, and PoCs.
• Strong customer-facing communication and presentation skills.
• Strong problem-solving, prioritization, ownership, and stakeholder-management capabilities.
• Ability to manage multiple customer engagements and priorities in a fast-paced consulting environment.

Desired Attributes

• Atlassian certifications.
• Experience with Jira Software, Jira Service Management, Confluence, and Atlassian Cloud.
• Experience with enterprise Atlassian migrations, integrations, or complex Jira environments.
• Previous experience in an Atlassian consulting, implementation, or professional services organization.

Application Information

This is a full-time position based in Riyadh. Salary details will be discussed during the interview process.