Banquets Manager Saudi Only

About the Role

The Luxury Collection is seeking a Banquets Manager to join its team in Ad Diriyah, Riyadh, Saudi Arabia. This full-time role is open to Saudi nationals only and requires 2-5 years of relevant experience. The Banquets Manager will be responsible for directing and motivating the banquet team, ensuring high-quality service, and managing operational and financial aspects of events.

Key Responsibilities

• Direct and motivate the banquet team, providing high-quality service based on established requirements and standards.
• Monitor and control financial and administrative responsibilities, including asset protection.
• Ensure clear and concise communication with all stakeholders involved in event success.
• Identify training opportunities and develop strategies to achieve departmental goals.

Banqueting Operations Management

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all relevant laws pertaining to events.
• Understand the impact of banquet operations on overall event success and manage activities to maximize customer satisfaction.
• Adhere to and reinforce all established standards, policies, and procedures.
• Maintain established sanitation levels and manage departmental inventories and equipment.
• Utilize banquet beverage records to control costs and manage perpetual inventory.
• Schedule banquet service staff according to forecasts and service standards, while maximizing profits.
• Assist the team in developing lasting relationships with groups to retain business and foster growth.

Team Leadership and Development

• Set goals and delegate tasks to improve departmental performance.
• Conduct monthly department meetings with the banquet team.
• Continuously broaden knowledge of food and beverage, including current event trends and cutting-edge cuisine.
• Act as a liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of events.

Guest Service and Quality Assurance

• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
• Respond to and resolve guest problems and complaints effectively.
• Empower employees to deliver excellent customer service, ensuring they understand expectations and parameters.
• Strive to improve service performance and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Review comment cards and guest satisfaction results with employees.

Human Resources and Training

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety protocols.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff regularly.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to the development and implementation of corrective actions to address service challenges, focusing on continuous improvement of guest satisfaction.
• Attend and participate in all pertinent meetings.