Banquets Manager

About the Role

Marriott International is seeking a Banquets Manager to join its team in Riyadh and Ad Dir'iyah. This full-time role involves directing and motivating the banquet team to deliver high-quality service, while also managing financial and administrative responsibilities. The Banquets Manager will ensure clear communication and identify training opportunities to achieve departmental goals.

Key Responsibilities

• Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
• Apply knowledge of all laws relevant to event operations.
• Manage activities to maximize customer satisfaction, understanding the impact of banquet operations on overall event success.
• Adhere to and reinforce all established standards, policies, and procedures.
• Maintain established sanitation levels and manage departmental inventories and equipment.
• Control costs and manage banquet beverage perpetual inventory using banquet beverage records.
• Schedule banquet service staff according to forecast and service standards, optimizing profits.
• Assist the team in developing lasting relationships with groups to retain business and foster growth.

Team Leadership and Development

• Set goals and delegate tasks to enhance departmental performance.
• Conduct monthly department meetings with the Banquet team.
• Apply and continuously broaden knowledge of food and beverage, including current event trends.
• Act as a liaison to the kitchen staff.
• Lead shifts and actively participate in the servicing of events.

Customer Service Excellence

• Set a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels.
• Respond to and resolve guest problems and complaints.
• Empower employees to deliver excellent customer service and ensure they understand expectations.
• Strive to improve service performance and emphasize guest satisfaction in all departmental meetings.
• Review comment cards and guest satisfaction results with employees.

Human Resources and Training

• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety.
• Observe employee service behaviors and provide constructive feedback.
• Monitor progress and lead discussions with staff regularly.
• Participate in the development and implementation of corrective action plans.
• Review quarterly Meeting Planner Survey results and contribute to corrective actions for service challenges.
• Attend and participate in all pertinent meetings.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires a professional who can direct and motivate a team while maintaining high service standards and managing operational responsibilities effectively.