Butler Supervisor📣 Job Ad

About The Ritz-Carlton and the Butler Supervisor Role

The Ritz-Carlton, a global leader in luxury hospitality with over 100 award-winning properties, is seeking a Butler Supervisor to join its team in Riyadh. This full-time role is integral to upholding The Ritz-Carlton's renowned "Gold Standards," ensuring exceptional experiences are delivered with grace and thoughtfulness daily. As part of the Marriott International portfolio, this position empowers associates to contribute creatively and compassionately to the brand's distinguished reputation.

Core Operational Responsibilities

• Process all guest check-ins, including identity verification, payment confirmation, room assignment, and key issuance.
• Establish accurate guest accounts based on individual requirements and enter Marriott Rewards information, ensuring rate alignment with market codes.
• Secure payment before issuing room keys and manage billing adjustments.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports, balance and drop receipts, and manage the bank at the start and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Process all payment types, vouchers, paid-outs, and charges.

Guest Service and Quality Assurance

• Welcome and acknowledge guests warmly, anticipating and addressing their service needs.
• Provide guests with directions and comprehensive property information.
• Accommodate guest requests, coordinating with appropriate staff as needed, and ensuring timely follow-up.
• Assist individuals with disabilities and express genuine appreciation to all guests.
• Maintain confidentiality of proprietary information and protect company assets.
• Ensure adherence to quality standards across all service delivery.

Leadership and Team Development

• Support management in training, evaluating, counseling, motivating, and coaching team members.
• Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, fostering team collaboration towards common goals.
• Listen and respond appropriately to employee concerns.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No specific license or certification is required for this role.

Workplace Conduct and Physical Demands

• Adhere to all company policies and procedures; report accidents, injuries, and unsafe work conditions promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional personal appearance.
• Communicate using clear and professional language, both verbally and in written documents.
• Utilize computers and POS systems for information entry and retrieval.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.