Call Center Representative📣 Job Ad

About My Clinic KSA

My Clinic KSA is a leading multispecialty outpatient care provider in Saudi Arabia, established in 2017. Our mission is to help people live longer, healthier, and happier lives. We operate with a deep commitment to innovation, care, collaboration, ambition, and responsibility, continuously striving to advance healthcare standards. As we expand, we seek dedicated individuals who align with our vision and values.

The Role: Call Center Representative

My Clinic KSA is seeking a Call Center Representative to join our team in Riyadh, Saudi Arabia. This full-time position is central to our patient experience, involving direct communication with patients to provide support and information regarding our services.

Role Overview

The Call Center Representative is responsible for managing patient interactions through both inbound and outbound calls. Key aspects of the role include assisting with appointment booking, providing detailed service information, and addressing general inquiries. This position requires a commitment to professionalism and ensuring a smooth, positive patient experience over the phone.

Key Responsibilities

• Answer incoming patient calls in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system, adhering to clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• Undertake additional tasks within the scope of work based on business needs, including potential reassignment across units or teams.

Required Qualifications and Skills

Candidates for this position should have 0-1 years of relevant experience. The role demands excellent communication skills, a high level of professionalism, and a strong commitment to providing exceptional patient service.

Work Setting

This is a full-time position located in Riyadh, Saudi Arabia.