Captain📣 Job Ad

About The Ritz-Carlton

The Ritz-Carlton, with over 100 award-winning properties globally, is recognized for delivering exceptional luxury service. As part of Marriott International, we are committed to creating memorable experiences for our guests and fostering a culture where our Ladies and Gentlemen are empowered to be creative, thoughtful, and compassionate. Our operations are guided by the Gold Standards, which serve as the foundation for our renowned global brand in luxury hospitality.

The Role of Captain in Riyadh

We are seeking a dedicated Captain to join our team in Riyadh. This full-time position is central to upholding The Ritz-Carlton's Gold Standards, ensuring that every guest receives gracious and thoughtful service. The Captain plays a key role in the daily delivery of excellence in guest care and comfort.

Key Responsibilities

• Communicate service needs effectively to chefs and stewards during functions.
• Calculate total charges for group functions and present checks to group contacts for payment.
• Ensure banquet rooms, restaurants, and coffee break areas are prepared for service.
• Verify that proper centerpieces are displayed on all tables.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Engage with guests to ensure their satisfaction throughout their experience.
• Set tables accurately according to the specific event type and service standards.
• Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain the cleanliness of work areas consistently throughout the day.
• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, or unsafe conditions to management; and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests in accordance with company standards.
• Communicate with others using clear and professional language, and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and respond appropriately to employee concerns.
• Ensure adherence to established quality expectations and standards.

Required Qualifications and Experience

• High school diploma or *** equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Workplace Expectations

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Capability to stand, sit, or walk for extended periods of time.
• Perform other reasonable job duties as requested by Supervisors.

Career at The Ritz-Carlton

Joining The Ritz-Carlton means becoming part of a global team within Marriott International. We offer an environment where you can do your best work, fulfill your purpose, and take pride in your contributions and the colleagues you work with.