Central Support Specialist Premium and Customer Service📣 Job Ad

About American Express Saudi Arabia

American Express Saudi Arabia, established in 1999, is a leader in advanced payment solutions tailored for individuals and businesses across the Kingdom. The company focuses on innovation and excellence, offering diverse solutions including Credit Cards, Charge Cards, and various business payment options. As a globally integrated payments company, American Express Saudi Arabia provides an extensive range of products, insights, and experiences designed to foster financial progress and business success for its customers.

The Central Support Specialist Role

American Express Saudi Arabia is seeking a Central Support Specialist Premium and Customer Service to join its team in Riyadh. This full-time position is integral to the Central Support Department, focusing on managing documentation, reporting, and coordination activities across both Customer Service and Premium units. The role contributes to maintaining accurate records, improving process consistency, and ensuring the timely execution of operational tasks in alignment with American Express Saudi Arabia's policies, procedures, and service standards.

Key Responsibilities

• Support the implementation of departmental policies, procedures, and documentation requirements.
• Assist in preparing and updating operational reports, trackers, and data logs to ensure accuracy and timely submission.
• Maintain organized documentation, including processes, workflows, templates, and version-controlled files.
• Coordinate with internal teams to follow up on pending actions and support daily operational needs.
• Assist with simple system enhancement activities such as User Acceptance Testing (UAT) checks, documenting issues, and validating updates.
• Ensure compliance with American Express Saudi Arabia's policies and procedures, audit expectations, and internal governance standards.
• Execute additional duties as delegated by the Central Support Manager.

Required Experience

Candidates for this role should possess 0-1 year of professional experience, ideally in a support or administrative capacity where documentation, reporting, and coordination were key responsibilities. A foundational understanding of operational processes and compliance is beneficial for this position.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic Central Support Department, collaborating with various internal teams to ensure smooth operational flow and adherence to service standards.

Application Information

American Express Saudi Arabia invites qualified candidates to apply for this position. Join a team dedicated to delivering on the promise of being a powerful backing to customers every day.