Customer Service Specialist📣 Job Ad

About Carly and the Role

Carly is an e-commerce platform focused on the online car market, aiming to simplify the car ownership experience through a comprehensive super app. The company operates in a fast-growing, innovative environment where technology and customer focus guide decisions. We are seeking a Customer Service Specialist to join our team in Riyadh, Saudi Arabia, for a full-time, on-site position. This role is suitable for individuals with 0-1 years of experience.

Role Overview

The Customer Service Specialist will be the primary point of contact for customer inquiries, providing support across various channels including phone, email, chat, and social media. This role is integral to assisting customers throughout their car buying and selling journey on the Carly platform, ensuring they receive timely and accurate information about our products and services. The specialist will be responsible for resolving customer issues and escalating complex cases as needed.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate information regarding Carly’s products and services.
• Assist customers with their car buying and selling processes.
• Resolve customer issues and escalate complex cases to the appropriate teams.
• Track customer interactions and maintain service records.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to identify and implement process improvements.
• Actively gather customer feedback to contribute to service enhancement.

Required Qualifications

• 0-1 years of experience in customer support or a related customer service role.
• Experience handling customer inquiries across multiple communication channels.
• Proficiency in Arabic is required; good proficiency in English is highly beneficial.
• Comfort with digital tools, CRM systems, and e-commerce platforms.
• Prior experience in the automotive sector or online retail is an advantage.

Essential Skills and Attributes

• Strong customer service and customer support skills.
• Ability to drive customer satisfaction and enhance customer experience through empathetic, solution-oriented communication.
• Professional phone etiquette and clear, courteous communication in both spoken and written formats.
• Excellent interpersonal skills for effective interaction with diverse customers and team members.
• Strong problem-solving abilities and attention to detail.
• A proactive approach to identifying and resolving issues.
• High level of reliability and professionalism.

Work Environment and Details

This is a full-time, on-site position located in Riyadh, Saudi Arabia. Team members contribute to a dynamic and innovative environment focused on transforming the automotive market through technology and customer-centric design.