Clerk Reservations📣 Job Ad

About the Role: Clerk Reservations

W Hotels is seeking a Clerk Reservations to join its team in Riyadh, Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are dedicated to managing guest reservation requests and ensuring a smooth booking process. The role involves direct interaction with guests and meticulous data management within the reservation system.

Key Reservation Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies clearly to callers.
• Accommodate and accurately document special requests.
• Input and access data efficiently within the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate.
• Follow established sales techniques to maximize revenue.

Guest Service and Operational Standards

• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Speak with others using clear and professional language, and answer telephones with appropriate etiquette.
• Answer questions regarding property facilities, services, and room accommodations.
• Follow proper escalation procedures when addressing guest concerns.
• Comply with all quality assurance expectations and standards.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required for this position.
• Supervisory Experience: No supervisory experience is necessary.
• License or Certification: None.

Workplace Conduct and Collaboration

• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Develop and maintain positive working relationships with colleagues.
• Support the team to achieve common goals, listening and responding appropriately to the concerns of other employees.

Physical Requirements and Additional Duties

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.