Client Services Manager Fit Out & Joinery

About Tripod Global

Tripod Global is a design, build, joinery, and fit-out company that delivers retail, luxury, F&B, hospitality, and commercial projects. The company serves international brands and developers across the UAE and KSA, including Riyadh, Saudi Arabia.

The Role: Client Services Manager, Fit Out & Joinery

The Client Services Manager acts as the primary liaison between clients and delivery teams. This is not a sales position; the focus is on ensuring projects begin with realistic terms, proceed with clear expectations for all parties, and conclude with client satisfaction that fosters repeat business. The manager actively oversees the process rather than delegating and waiting for updates. This full-time position is based in Riyadh, Saudi Arabia.

Key Responsibilities

• Manage all leads from digital platforms and those referred by senior leadership, ensuring prompt client contact and managing communication from estimation through project award and delivery.
• Collaborate with the Head of Projects or assigned Project Manager (PM) to establish realistic project timelines and pragmatic plans that the delivery team can achieve, managing client expectations and negotiating terms clearly from the outset.
• Maintain clear and timely communication between the site and the client during project delivery, negotiating practical solutions that protect both quality and project schedules.
• Conduct site visits, inspections, and progress reviews as required.
• Coordinate client approvals, submissions, and project-related documentation in full alignment with the PM team.
• Identify potential issues before they lead to delays or disputes, and agree on mitigation plans with both the client and internal teams.
• Oversee the rollout plan for multi-store and repeat clients, maintaining visibility of upcoming projects and ensuring consistent delivery.
• Re-engage with dormant accounts, understanding previous issues and working to re-establish business relationships.
• Build lasting client relationships through successful project execution to secure repeat business and referrals.
• Lead recovery plans and keep clients informed if project delivery encounters issues.
• Ensure timely invoicing and receipt of progress payments in line with site progress, maintaining clear records of claims, approvals, and client-side delays to prevent project stalls due to non-payment.
• Maintain a live project register with current status, next steps, and ownership for all projects, from estimation to execution, to provide management with pipeline visibility.

Qualifications and Experience

• 5-10 years of relevant professional experience.
• Demonstrated ability to manage client relationships and project expectations in a fit-out and joinery context.
• Experience in managing project documentation, approvals, and risk mitigation.

Career Development

This role offers the opportunity to contribute to building the client services function within a growing regional company, working directly with senior leadership.

Application Process

Interested candidates should submit their CV along with a brief note detailing a project they successfully set up or rescued, and the methods employed.