Community Lead📣 Job Ad

About Stella Stays

Stella Stays is focused on redefining modern living by developing tech-driven, thoughtfully designed spaces for both short and long-term stays. Since 2019, the company has established itself as a leader in the hospitality sector, providing fully furnished homes across MENA. These properties are seamlessly bookable online, ready for immediate move-in, and equipped with high-speed WiFi and amenities, offering an effortless living experience without administrative complexities.

The Community Lead Position

Stella Stays is seeking a Community Lead to join its team in Riyadh, Saudi Arabia. This full-time role is integral to enhancing the guest and tenant experience within the building. The Community Lead serves as the primary point of contact, responsible for fostering a welcoming atmosphere, cultivating a strong sense of community, and overseeing the presentation of shared spaces to ensure a seamless daily experience.

Key Responsibilities

• Welcome guests, tenants, and visitors with a professional and warm approach.
• Serve as the primary point of contact for guest inquiries and tenant support.
• Create experiences that enhance satisfaction and community spirit.
• Organize community engagement activities, networking events, and wellness initiatives to encourage interaction.
• Maintain the building's aesthetics by ensuring all common areas are clean, organized, and visually appealing.
• Conduct regular inspections to ensure facilities meet high standards of quality and presentation.
• Perform daily walkthroughs of the property to ensure all spaces are guest-ready and aligned with brand aesthetic standards.
• Drive a strong sense of community by engaging with guests, understanding their needs, and proactively enhancing their overall experience.
• Monitor service quality across all touchpoints, ensuring consistency in cleanliness, presentation, and hospitality standards.
• Plan and execute community activities, guest engagement initiatives, and in-building experiences that foster connection and belonging.
• Support coordination of incoming requests, communications, and basic administrative tasks related to building operations.
• Champion the overall atmosphere of the building, ensuring it feels vibrant, connected, and thoughtfully curated at all times.

Qualifications and Experience

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• 2-5 years of professional experience in a relevant field.

Candidate Profile

• Friendly, approachable, and consistently positive.
• Passionate about creating outstanding guest experiences.
• Highly attentive to detail, particularly regarding cleanliness and aesthetics.
• A relationship builder who enjoys bringing people together.
• Proactive, resourceful, and solution-oriented.
• Professional, reliable, and takes pride in maintaining high standards.
• Comfortable engaging with individuals from diverse backgrounds and cultures.

Working at Stella Stays

Stella Stays operates with a team of ambitious, fast-moving individuals who thrive in a high-growth environment. The company values those who think broadly and contribute to developing new solutions. This full-time role offers an opportunity to make an impact within a dynamic hospitality setting in Riyadh.