Community Lead📣 Job Ad

About StellaStays Inc. and the Community Lead Role

StellaStays Inc. is focused on building the future of living by creating tech-driven, well-designed spaces for both short and long stays. We are seeking a Community Lead to join our team in Riyadh. This full-time role is central to enhancing the experience for guests and tenants, bringing our properties to life through active engagement and meticulous oversight.

Role Purpose

As the primary point of contact, the Community Lead is responsible for fostering a welcoming atmosphere and building a strong sense of community within the building. This involves overseeing the presentation and aesthetics of shared spaces and coordinating with internal teams to ensure a seamless day-to-day experience for all users. The role aims to create memorable experiences and environments where communities can thrive.

Key Responsibilities

• Welcome guests, tenants, and visitors with a professional and warm approach.
• Serve as the primary point of contact for all guest inquiries and tenant support needs.
• Create and implement memorable experiences to enhance satisfaction and community spirit.
• Organize community engagement activities, networking events, and wellness initiatives to encourage interaction.
• Maintain the building's aesthetics by ensuring all common areas are clean, organized, and visually appealing.
• Conduct regular inspections and daily walkthroughs to ensure facilities meet high standards of quality, presentation, and brand alignment.
• Drive a strong sense of community by engaging with guests, understanding their needs, and proactively enhancing their overall experience.
• Monitor service quality across all touchpoints, ensuring consistency in cleanliness, presentation, and hospitality standards.
• Plan and execute community activities, guest engagement initiatives, and in-building experiences that foster connection and belonging.
• Support the coordination of incoming requests, communications, and basic administrative tasks related to building operations.
• Champion the overall atmosphere of the building, ensuring it remains vibrant, connected, and thoughtfully curated.

Qualifications and Experience

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• 1-3 years of experience in community management, customer experience, or property management, preferably within the hospitality industry.

Desired Attributes

The ideal candidate will be proactive and enthusiastic, demonstrating a natural ability to connect people and deliver outstanding hospitality. A commitment to creating spaces where communities can thrive is essential for success in this role.

Application Process

Candidates who meet the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.