Concierge Supervisor📣 Job Ad

Role Summary

Hilton Riyadh Hotel & Residences is seeking a Concierge Supervisor to oversee the daily operations of the concierge desk. This full-time position, based in Riyadh, focuses on delivering memorable experiences for every guest by ensuring exceptional hospitality standards.

Key Responsibilities

• Supervise, train, and schedule concierge team members, providing guidance and support to ensure an exceptional guest experience.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions.
• Arrange for medical care, childcare, floral delivery, and other personalized guest needs.
• Facilitate seamless registration and elevated service for high-priority guests.
• Share marketing materials and encourage the use of hotel services and programs.
• Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines.

Desired Candidate Attributes

At Hilton, team members are guided by core values that shape the guest experience. The ideal candidate for this role demonstrates a strong passion for hospitality, acting with integrity and always doing the right thing. This position requires an individual who can inspire others through leadership, believes that teamwork drives optimal outcomes, and possesses a clear sense of ownership and accountability. A focus on the present, bringing urgency and discipline to every moment, is also essential for lasting impact.

Operational Focus

The Concierge Supervisor plays a central role in maintaining the high standards of service at Hilton Riyadh Hotel & Residences. This involves not only direct guest interaction but also the strategic oversight of team performance and departmental finances. The role ensures that all concierge operations contribute to a seamless and positive experience for guests while adhering to operational and budgetary frameworks.

Work Environment

This is a full-time position located at the Hilton Riyadh Hotel & Residences in Riyadh. The role operates within a dynamic hospitality setting focused on guest service excellence.

Application Information

Candidates interested in this Concierge Supervisor position are encouraged to apply. Further details regarding the application process will be provided.