Controls and Governance Consultant

About Vitelco

Vitelco has been providing end-to-end Information Technology (IT) services since 2014, serving customers both in Turkey and internationally. The company specializes in areas such as Software Development, Testing, DevOps, and IT Operations. Vitelco also develops its own products and acts as a system integrator for leading solutions within the sector, guided by principles of Versatility and Innovation to deliver comprehensive, flexible, and value-added solutions.

The Role: Controls and Governance Consultant

Vitelco is seeking a Controls and Governance Consultant to join its team in Riyadh, Saudi Arabia. This full-time role requires 2-5 years of experience and focuses on ensuring adherence to governance standards and procedures within the cards team. The consultant will play a critical role in maintaining compliance, accuracy, and integrity across various operational and documentation aspects.

Key Responsibilities

• Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.
• Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements.
• Monitor contractual timelines, flagging expired or soon-to-expire agreements and escalating for timely renewal or closure.
• Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.
• Ensure customer-facing channels (*, websites, applications) present accurate, consistent, and up-to-date information across card products and offers.

Documentation and Process Integrity

• Review and maintain Standard Operating Procedures (SOPs) for card business functions to ensure relevance, accuracy, and timely updates.
• Audit marketing and product collateral to prevent obsolete or conflicting content across digital and print touchpoints.
• Provide detailed review of contracts, agreements, and business cases before they are escalated for leadership review.
• Directly support the Head of Cards in day-to-day governance and oversight, acting as a control point for critical documents and processes.
• Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements.
• Influence internal and external stakeholders to drive corrective actions, enforce accuracy, and close identified gaps.

Career Development

Vitelco offers continuous career development opportunities and the chance to be part of an international team. Employees have access to training programs at Vitelco Academy and can benefit from special discounts for academic studies at partner universities, supporting a lifelong learning approach.