Supervisor Jobs in Jeddah

About the Production Supervisor Role

Seara International is seeking an experienced Production Supervisor to manage production operations in Jeddah, Makkah, Saudi Arabia. This role is essential for ensuring a smooth and efficient manufacturing process within a fast-paced environment. The Production Supervisor will be responsible for overseeing staff, organizing workflow, and ensuring that production processes consistently deliver high-quality products profitably. This position requires an individual with a strong understanding of complex manufacturing processes, capable of driving improvements in daily activities while reducing costs.

Key Responsibilities

• Supervise the addition and circulation of spices according to established recipes.
• Oversee the processing and addition of meat in accordance with provided recipes.
• Ensure the availability and proper management of all packing materials, monitoring for losses and wastage.
• Monitor machine readings, ensure proper operating methods, and oversee machinery disassembly, installation, and periodic cleaning.
• Coordinate with the maintenance department to address equipment breakdowns promptly.
• Make informed decisions and demonstrate flexibility by understanding the production plan and developing solutions for unforeseen issues or breakdowns.
• Adhere to and enforce good manufacturing practices (GMP) at all stages of production.
• Organize workflow by assigning responsibilities and preparing production schedules.
• Supervise and train production employees, ensuring proficiency in their roles.
• Ensure the safe use of all equipment and schedule regular maintenance to prevent downtime.
• Examine production outputs to ensure they meet specified quality standards.
• Submit regular performance and progress reports to management.
• Identify inefficiencies in the production process and propose actionable improvements.
• Train new employees on the safe operation of machines and adherence to standard operating procedures.
• Enforce strict safety guidelines and company standards across the production floor.

Qualifications and Experience

• A minimum of 3 years of experience as a Production Supervisor, preferably within the frozen food or meat industry.
• Proven experience in operating and managing various types of manufacturing machines and tools.
• A Diploma or Bachelor's degree in Engineering, Veterinary Science, or Agriculture.

Required Skills and Competencies

• Proficiency in managing spices, meat, and packing materials within a production setting.
• Skilled in machine monitoring, operation, maintenance, and troubleshooting.
• Ability to coordinate effectively with the maintenance department.
• Strong decision-making capabilities and flexibility to adapt to changing production needs.
• Comprehensive understanding and application of good manufacturing practices (GMP).
• Experience in preparing and submitting performance and progress reports.
• Excellent organizational skills for workflow management and scheduling.
• Proven ability to supervise and train employees.
• Knowledge of safe equipment usage and preventative maintenance scheduling.
• Capability to examine production outputs against specifications.
• Aptitude for identifying efficiency problems and suggesting improvements.
• Proficiency in training new employees on machine operation, safety, and procedures.
• Commitment to enforcing strict safety guidelines and company standards.
• Familiarity with various manufacturing machines and tools.

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia.

About the Role

Amazon is seeking a motivated and detail-oriented Operations Supervisor to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for ensuring the smooth and efficient operation of warehouse activities. The Operations Supervisor will be responsible for leading and motivating a team to achieve productivity targets and uphold company standards, working collaboratively with the Shift Manager to identify and resolve operational challenges. This position requires an individual who can effectively manage team performance, track attendance and workflow, and contribute to a positive and productive work environment. The ideal candidate will be proactive in identifying areas for improvement and ensuring adherence to safety protocols.

Key Responsibilities

• Support the daily management of departmental duties and operations.
• Assign tasks to associates to ensure workflow efficiency and achievement of daily production Key Performance Indicators (KPIs) and goals.
• Conduct daily standup briefs to communicate objectives and updates to the team.
• Deliver constructive feedback to associates to foster development and performance improvement.
• Perform floor audits and vehicle inspections to ensure compliance and operational readiness.
• Assist in the training and up-skilling of new associates to enhance team capabilities.
• Support the tracking, trending, and reporting of departmental metrics related to associate performance.
• Analyze and understand the underlying reasons for success or failure in meeting departmental delivery and Fulfillment Center (FC) KPIs and goals.
• Manage and maintain accurate records of hours worked and schedules for the team.
• Review and update Standard Operating Procedure (SOP) documents as required to ensure current best practices.
• Improve the flow of product through the station to optimize efficiency.
• Identify and address safety hazards within the operational area and actively participate in safety initiatives.
• Maintain a full understanding of the workflow, daily production goals, and the number of associates present each day.

Qualifications and Requirements

• High school diploma or equivalent is required.
• Must be able to work a flexible schedule, including weekends, nights, and/or holidays, as operational needs dictate.
• Commitment to working 40 hours per week, with the understanding that overtime may be required.
• Ability to lift up to 49 pounds.
• Must be able to stand and walk for extended periods during shifts lasting up to 12 hours.
• Must be able to frequently push, pull, squat, bend, and reach as part of job duties.

Required Skills

• Proficiency in Microsoft Office products and applications.
• Strong team motivation and leadership capabilities.
• Experience with productivity tracking and workflow management.
• Ability to identify and rectify operational issues effectively.
• Skilled in KPI management and performance monitoring.
• Experience in training and developing team members.
• Proficiency in metric reporting and data analysis.
• Competence in scheduling and workforce planning.
• Familiarity with SOP management and continuous improvement.
• Aptitude for safety hazard identification and participation in safety initiatives.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within the warehouse environment. Amazon is committed to fostering an inclusive culture that empowers employees to deliver exceptional results. For individuals with disabilities requiring workplace accommodations during the application or hiring process, please visit https://********************************************** for more information. If your country/region is not listed, please contact your Recruiting Partner.

• Manage daily operations and ensure efficient workflow in the department.
• Assign tasks to team members to support productivity goals.
• Conduct feedback sessions and audits to maintain quality standards.
• Train and develop new associates to enhance their skills.
• Track departmental metrics and analyze performance trends.
• Ensure safety protocols are strictly followed within the workplace.

• Minimum of 1 year experience with Microsoft Office.
• High school diploma or equivalent.
• Ability to work flexible shifts including weekends and holidays.
• Must be able to lift up to 49 pounds and stand/walk for long periods.

• Bachelor's degree in Engineering or a related field.

About the Role

Delta Hotels and Resorts is seeking a dedicated and experienced Supervisor-Kitchen to join our culinary team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is essential for the efficient operation of our kitchen, ensuring high standards of food quality, presentation, and overall kitchen performance. The ideal candidate will possess a strong understanding of kitchen operations and a proven ability to lead and motivate a team.

As a Supervisor-Kitchen, you will oversee daily kitchen activities, coordinate with staff, and maintain a safe and hygienic work environment. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional culinary experiences for our guests.

Key Responsibilities

• Supervise and coordinate the activities of cooks and kitchen workers to ensure efficient workflow and timely preparation of all menu items.
• Determine and ensure proper food presentation, including the creation of decorative food displays.
• Monitor and ensure correct portion sizes, arrangement, and garnishing of food to meet quality standards.
• Oversee the quantity of food prepared, ensuring it aligns with anticipated demand and minimizing waste.
• Communicate menu specials and inform Food & Beverage service staff of any out-of-stock menu items.
• Prepare special meals or substitute items as needed to accommodate guest requests or dietary requirements.
• Assist cooks and kitchen staff with various tasks, providing them with necessary items and support.
• Monitor the stock of kitchen supplies and food items, ensuring adequate inventory levels.
• Maintain accurate kitchen logs for the food safety program and food products, adhering to all regulations.
• Ensure the quality of all food items, promptly notifying the manager if any product does not meet specifications.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching kitchen employees.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance needs, accidents, injuries, or unsafe work conditions to the manager.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Address guests' service needs promptly and effectively.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to all quality expectations and standards set by the company.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• A Technical, Trade, or Vocational School Degree is preferred.
• A minimum of 4 to 6 years of related work experience in a kitchen environment is required.
• At least 2 years of supervisory experience in a kitchen setting is essential.

Required Skills

• Proficiency in Food and Beverage operations and Culinary arts.
• Strong skills in Hiring, Training, Scheduling, Evaluating, Counseling, Disciplining, Motivating, and Coaching staff.
• Knowledge of Safety and Security protocols and Maintenance procedures.
• Expertise in Food Safety practices and regulations.
• Excellent Customer Service and Communication abilities.
• Demonstrated Teamwork and Problem-Solving capabilities.

Work Environment and Physical Demands

This role is based in Jeddah, Makkah, Saudi Arabia. The position is full-time and requires the ability to stand, sit, or walk for extended periods, reach overhead and below the knees, and perform bending, twisting, pulling, and stooping motions. Candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

• Build and maintain strong Supplier/Retailer relationships, addressing queries on products and services.
• Oversee in-store operations through regular visits, ensuring compliance and proper merchandising.
• Supervise the sales cycle, including order follow-up and collection tracking.
• Monitor market dynamics and support trade marketing activities.
• Ensure brand visibility and collaborate with the Sales Manager to achieve objectives.

• Minimum 2 years in retail, Pharmacy or FMCG sales.
• Strong interpersonal and communication skills.
• Ability to manage stock and report on sales performance.

About the Role

OMEGA SA is seeking a dynamic Assistant Store Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards. The Assistant Store Manager will oversee daily boutique operations, foster team performance, ensure operational excellence, and act as the designated leader in the Boutique Manager's absence. This role is crucial for upholding OMEGA's prestigious brand image and delivering unparalleled luxury service.

Key Responsibilities

• Support the achievement and exceedance of boutique sales targets and Key Performance Indicators (KPIs).
• Monitor daily sales performance and assist in implementing action plans to drive results.
• Contribute to maximizing conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Actively participate in sales activities and client engagement initiatives to foster strong customer relationships.
• Support the sales team in identifying opportunities to enhance boutique performance.
• Conduct daily sales briefings and follow up on team performance to ensure alignment with goals.
• Ensure exceptional luxury service standards are consistently delivered to all clients.
• Effectively communicate OMEGA's heritage, innovation, and brand storytelling during client interactions.
• Build and maintain strong relationships with key clients and VIP customers.
• Support Customer Relationship Management (CRM) activities and client development initiatives.
• Monitor follow-up activities and client engagement programs to ensure client satisfaction.
• Ensure after-sales follow-up is completed according to company standards.
• Support the daily supervision of boutique staff, ensuring adherence to brand standards and operational procedures.
• Act as the Boutique Manager's deputy in their absence, ensuring seamless operations.
• Assist in the onboarding, coaching, and development of Sales Associates to enhance their skills and performance.
• Monitor staff performance and provide constructive feedback to foster growth and accountability.
• Promote teamwork, accountability, and a positive working culture within the boutique.
• Support the execution of training initiatives and product knowledge development for the team.
• Support daily boutique operations and the implementation of operational controls.
• Oversee cash handling, stock management, and reporting activities with accuracy and integrity.
• Ensure strict compliance with OMEGA policies, procedures, and security standards.
• Monitor inventory accuracy, manage stock transfers, replenishments, and conduct stock counts.
• Coordinate with logistics and support functions to ensure operational efficiency.
• Support the execution of opening and closing procedures for the boutique.
• Support the implementation of OMEGA's visual merchandising guidelines to maintain brand aesthetics.
• Ensure boutique displays reflect current campaigns and brand standards effectively.
• Monitor boutique presentation, cleanliness, and overall luxury atmosphere.
• Support product launches, activations, and marketing initiatives within the boutique.
• Ensure consistent execution of brand image standards across all touchpoints.
• Act as a communication bridge between management and boutique staff, facilitating clear information flow.
• Participate in management meetings, briefings, and performance discussions.
• Provide recommendations to improve boutique performance and client experience.
• Support the execution of management action plans and operational initiatives.

Qualifications and Requirements

• A Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 3 to 5 years of experience in luxury retail is required.
• A minimum of 1 year of experience in a supervisory or senior sales position is necessary.
• Experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly preferred.
• Strong communication, coaching, and leadership skills are essential.
• A strong understanding of luxury service principles and clienteling techniques is required.
• Fluency in English is mandatory; proficiency in Arabic is preferred.

Required Skills

• Sales Performance
• Client Experience Management
• Team Supervision and Development
• Boutique Operations and Administration
• Visual Merchandising Execution
• Effective Communication
• Coaching and Mentoring
• Leadership and Motivation
• Clienteling and Relationship Building
• CRM Management
• Adherence to Luxury Retail Standards
• Inventory Awareness and Control
• Reporting and Data Analysis
• Compliance and Internal Controls

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a luxury retail environment, supporting daily boutique operations and client engagement.

Supervisor for Maintenance of Steel Structure  

Key Responsibilities

• Supervise steel construction, erection, fabrication, and painting activities on site.
• Coordinate daily work assignments for welders, fabricators, painters, and helpers.
• Monitor surface preparation activities including blasting, grinding, and cleaning.
• Ensure proper application of primers, epoxy, polyurethane, and protective coatings.
• Read and interpret construction drawings, specifications, and work procedures.
• Inspect steel structures and painting works to ensure quality compliance.
• Coordinate with QA/QC inspectors, engineers, and project management teams.
• Ensure all safety regulations and PPE requirements are strictly followed.
• Monitor material usage, equipment condition, and manpower productivity.
• Prepare daily progress reports and maintain project documentation.
• Resolve site issues related to steel construction and coating activities.
• Ensure project completion within schedule and quality requirements.

Requirements

• Diploma or technical certification in Mechanical, Civil, Welding, or related field preferred.
• Minimum 3–5 years of experience in steel construction and industrial painting works.
• Previous supervisory experience in construction, refinery, or fabrication industries.
• Knowledge of steel erection, welding, blasting, and painting procedures.
• Ability to read engineering drawings and technical specifications.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of industrial safety standards and QA/QC procedures.

Preferred Skills

• Experience with structural steel projects and protective coating systems.
• Familiarity with coating inspection standards and welding practices.
• Ability to manage teams and coordinate multiple site activities.
• Computer knowledge for reporting and documentation.

 Jop requrements

-Valid residency permit.

-Transfer of sponsorship as soon as possible.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Supervisor-Food Services to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to the exceptional service standards that define The Ritz-Carlton brand. As a Supervisor, you will play a crucial role in ensuring seamless food and beverage operations, fostering a positive team environment, and delivering unparalleled guest experiences.

At The Ritz-Carlton, the focus is on creating experiences that remain with guests long after their departure. The company empowers its Ladies and Gentlemen to be creative, thoughtful, and compassionate, upholding the "Gold Standards" that guide daily operations. Joining this team means becoming part of a global brand leader in luxury hospitality.

Key Responsibilities

• Ensure staff collaboration to achieve optimal service and meet guest needs.
• Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
• Complete opening and closing duties, including setup, cleaning, and securing premises.
• Inspect storage areas for organization, adherence to the First-In, First-Out (FIFO) principle, and cleanliness.
• Complete scheduled inventories and requisition necessary supplies.
• Monitor dining rooms to ensure seating availability, service quality, and guest safety and well-being.
• Complete work orders for any required maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• A minimum of 2 years of related work experience is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Food and Beverage operations
• Culinary knowledge
• Guest Service excellence
• Teamwork and collaboration
• Leadership and staff supervision
• Problem-solving abilities
• Quality Assurance
• Adherence to Safety and Security Policies

Work Environment and Details

This is a full-time, non-management position located in Jeddah, Saudi Arabia. The role is based at the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. The required experience is 2-5 years.

About the Role

Burjline Builders is seeking a dedicated Housekeeping Supervisor to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position aims to maintain the highest standards of cleanliness, safety, and operational efficiency in assigned locations. The role requires proactive leadership and the ability to manage a team to ensure all housekeeping tasks are performed efficiently.

Key Tasks and Responsibilities

• Supervise the daily activities of housekeeping staff, assigning tasks effectively to ensure optimal team performance.
• Conduct thorough inspections of rooms and common areas to verify consistent adherence to cleanliness standards.
• Provide comprehensive training and ongoing support to staff on proper cleaning procedures and essential safety regulations.
• Manage the inventory of cleaning supplies, monitor stock levels, and initiate reorder requests as needed.
• Identify any maintenance issues and report them immediately to the relevant department, following up to ensure timely resolution.

Qualifications and Requirements

• Relevant experience in housekeeping of at least 2-3 years, with at least one year in a supervisory role.
• Proven leadership ability and a strong attention to detail.
• Excellent communication skills and the ability to work effectively in a fast-paced environment.
• Comprehensive understanding of cleanliness and safety standards applicable to housekeeping operations.
• Possession of a valid Saudi national ID with at least 3 months remaining validity.
• Ability to transfer sponsorship.

Core Skills

• Housekeeping operations management.
• Leadership and team management.
• Effective communication.
• Adherence to cleanliness and safety standards.

Additional Information

Experience in the education sector within housekeeping is considered an added advantage.

About the Housekeeping Supervisor Role

Shangri-La Jeddah is seeking a dedicated Housekeeping Supervisor to join its team. This role is essential for maintaining the hotel's high standards of cleanliness, orderliness, and aesthetic appeal. Reporting to the Executive Housekeeper and SM-Housekeeping, the Housekeeping Supervisor will contribute to the daily operations of the Housekeeping department and the overall guest experience at this luxury property located on the Jeddah Waterfront along the Red Sea.

Key Responsibilities

• Record and note items requiring repair, ensuring follow-up actions are taken.
• Submit recommendations for painting, repair, furnishing, and equipment relocation to the Executive Housekeeper.
• Coordinate with the Engineering department for necessary repairs and maintenance, and follow up on work orders.
• Follow up on and re-check areas that have not been attended to within the acceptable timeframe.
• Ensure all equipment and assigned areas are cleaned to the required standards.
• Ensure compliance with grooming standards as documented in the Employee Handbook.
• Assist in housekeeping coordination functions, such as communication, as needed and where workload permits.
• Draft or assist in drafting the housekeeping duty roster by providing information on peak periods up to three days in advance, ensuring daily updates.

Qualifications and Experience

• Previous experience as a Housekeeping Supervisor in a five-star hotel is required.
• Willingness to work on extended duty hours.
• 2-5 years of experience is required.

Required Skills

• High proficiency in both written and verbal English.
• Computer Skills.
• Effective Training skills.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Jeddah is a new luxury hotel featuring 203 rooms and suites, 17 luxury serviced apartments, and 116 privately owned Burj Assila Residences, alongside four restaurants and lounges.

Company Overview

Shangri-La Group values a workplace that supports self-realization and personal growth, offering structured learning and development pathways with opportunities for advancement. The company provides competitive benefits, recognition programs, and colleague perks, fostering an inclusive, respectful, and secure environment where diversity is valued and everyone can thrive. Applications from all qualified candidates are welcomed, and all information provided will be treated confidentially and used solely for recruitment purposes. Only successful candidates will be contacted.

About the Role

Masaahaat KSA is seeking a high-performing Sales Manager to join its Direct Marketing & Activation Division. This role, based in Riyadh and Jeddah, Saudi Arabia, is designed for a commercially driven professional with a strong existing client portfolio, a commitment to driving growth, and a proven ability to close deals and cultivate lasting partnerships. The position is ideal for individuals who thrive in a fast-paced environment and possess the acumen to transform relationships into revenue.

Key Responsibilities

• Drive revenue growth through the development and execution of strategic sales plans.
• Leverage existing networks to generate immediate business opportunities.
• Identify and secure new clients and market opportunities within the direct marketing sector.
• Build and maintain strong client relationships to ensure retention and foster repeat business.
• Achieve and exceed company goals and sales targets.
• Collaborate effectively with internal teams to ensure seamless campaign execution and high client satisfaction.
• Track sales performance, manage the sales pipeline, and generate forecasts using CRM tools.
• Negotiate and close high-value deals with professionalism.

Qualifications and Requirements

• A minimum of 5 to 8+ years of experience in sales or business development, with a preference for experience in direct marketing, advertising, or activation.
• A proven track record of consistently hitting or exceeding sales targets.
• Possession of a strong existing client portfolio is essential.
• Excellent communication, negotiation, and presentation skills are required.
• Demonstrated leadership experience with a hands-on, results-oriented mindset.
• A strong understanding of the Saudi Arabian market dynamics.
• Fluency in English is mandatory; proficiency in Arabic is considered a strong asset.

Required Skills

• Sales
• Business Development
• Direct Marketing
• Advertising
• Activation
• Communication
• Negotiation
• Presentation Skills
• Leadership
• CRM Tools

Work Environment and Compensation

This is a full-time position. The role is based in Riyadh, with travel and responsibilities extending to Jeddah. Masaahaat KSA offers a competitive salary coupled with an uncapped commission structure. The role provides an opportunity to work with a growing and ambitious team, contribute to business growth and strategy, and benefit from clear career progression pathways into senior leadership roles.

• Team Leadership & Management: Supervise, coach, and support customer service agents to achieve performance targets. Develop team schedules and ensure adequate coverage across operating hours. Conduct regular performance reviews, one-on-one meetings, and training sessions. Foster a customer-centric culture and maintain high service standards.
• Customer Service Operations: Design, implement, and improve customer service processes, SOPs, and workflows. Establish service quality standards and ensure consistent customer experience across all communication channels. Handle escalated customer complaints and resolve complex customer issues. Monitor response times, resolution times, and service quality metrics.
• Performance Management & Reporting: Develop and manage customer service KPIs and dashboards. Analyze agent performance, productivity, customer satisfaction, and service trends. Generate weekly and monthly reports with actionable recommendations. Implement quality assurance programs, call audits, and customer feedback systems.
• CRM & Systems Management: Manage and optimize CRM systems to improve customer engagement and service efficiency. Utilize CRM data to track customer interactions, agent performance, and service outcomes. Support implementation and enhancement of customer service technologies. Experience with HubSpot or similar CRM platforms is highly preferred.
• Continuous Improvement: Identify opportunities to improve customer experience and operational efficiency. Recommend and implement automation, reporting tools, and workflow improvements. Develop customer journey mapping and service improvement initiatives. Collaborate with Operations, Marketing, and IT teams to enhance customer engagement.

• Bachelor's degree in Business Administration, Customer Service Management, Marketing, Operations Management, or a related field.
• Minimum 2–4 years of experience in customer service management or customer experience leadership. Proven experience managing customer service teams and performance metrics. Experience implementing customer service systems, KPIs, and reporting frameworks.
• Experience with CRM systems; HubSpot experience is highly desirable.

• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Strong analytical and reporting skills.
• Ability to develop SOPs, KPIs, and performance management systems.
• Advanced proficiency in Excel, Google Sheets, and CRM reporting tools.
• Experience in customer journey analysis and service quality management.
• Fluent in English; Arabic is an advantage.

We are looking for a dynamic and professional leader to join our team as an Assistant Restaurant Manager, to contribute to providing an exceptional hospitality experience and managing daily operations with high efficiency.

📌 Main Responsibilities:

• Daily supervision of the workflow in the dining room and kitchen to ensure service quality.

• Preparing staff work schedules, distributing tasks, and training new team members.

• Monitoring inventory, ordering shortages, and controlling operating costs.

• Dealing with customer complaints and solving immediate problems flexibly and professionally.

• Supervising daily closing operations and matching sales reports (POS).

🎯 Conditions and Qualifications:

• Minimum of two years of supervisory experience in the restaurant and hospitality sector.

• Excellent leadership and communication skills and ability to work under pressure.

• Proficiency in operating POS systems and basic computer programs.

• Total flexibility in working shifts and weekends.

💼 Benefits:

• A motivating salary determined by experience.

• A professional work environment and opportunities for career advancement.

• Medical insurance and allowances.

• Supervise the implementation of occupational health and safety policies within the factory.
• Conduct regular inspections and identify potential hazards.
• Monitor compliance of staff with safety requirements and the use of personal protective equipment.
• Investigate accidents and occupational injuries, preparing necessary reports.
• Provide awareness and training programs related to occupational safety and health.
• Ensure adherence to regulations and instructions issued by relevant authorities.

• Diploma or Bachelor's degree in Occupational Safety and Health or related field.
• A minimum of 3 years of practical experience in occupational safety, preferably in manufacturing or industrial sectors.
• Valid Safety and Health personnel license.
• Preferred certifications such as OSHA or NEBOSH.
• Good knowledge of safety and health systems and regulations in the Kingdom.
• Ability to prepare reports and implement emergency plans and risk management.
• Proficient in the use of computers and Microsoft Office programs.

About the Role

HR Support Recruitment is seeking an Area Supervisor on behalf of The Arabian Gates for Beverage Services Company, a leader in beverage services operating internationally recognized brands such as Starbucks, Costa Coffee, and Baskin Robbins. This role is essential for overseeing the operational performance and success of multiple branches within Jeddah, Saudi Arabia. The position requires a professional with a strong background in multi-branch operations management, adept at leading teams, monitoring performance, and ensuring exceptional customer experiences.

Key Responsibilities

• Supervise the overall performance of multiple branches and monitor daily operations to ensure efficiency and productivity.
• Drive the achievement of sales targets and Key Performance Indicators (KPIs) across all assigned branches.
• Lead, train, and motivate store teams to foster a high-performance culture and ensure excellent service delivery.
• Continuously monitor service quality and customer experience to uphold brand standards and enhance customer satisfaction.
• Conduct regular store visits to ensure strict compliance with operational standards, policies, and procedures.
• Coordinate effectively with different departments to provide necessary support and address operational needs promptly.

Qualifications and Requirements

• Possess 2 to 5 years of relevant experience in branch supervision or area management.
• Demonstrate prior experience within the food and beverage or retail sectors.
• Exhibit strong leadership capabilities and excellent organizational skills.
• Hold a valid Saudi driving license and preferably own a car.
• Be able to travel within the Jeddah region as required by the role.
• Possess excellent communication skills, enabling effective interaction with staff and stakeholders.

Required Skills

• Leadership and team motivation
• Branch supervision and area management
• Operational performance monitoring
• Sales target achievement
• Customer service quality assurance
• Organizational and planning abilities
• Effective communication
• Experience in the food & beverage sector
• Experience in the retail sector

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Area Supervisor will be responsible for operations within Jeddah and Makkah. The role requires travel within the Jeddah region as needed.

• Lead the implementation and continuous improvement of occupational health and safety programs.
• Direct safety program delivery across construction and operational environments.
• Maintain a strong field presence to ensure safety controls are effective.
• Identify and control high-risk activities, ensuring corrective actions are enacted.
• Supervise and develop a team of Safety Specialists.
• Conduct incident investigations and ensure corrective actions are effectively implemented.

• Bachelor's degree in occupational health & safety, engineering, or a related discipline.
• ISO 45001 Lead Auditor certification.
• Professional certification such as CSP, NEBOSH International Diploma, or equivalent.

• 6+ years of experience in occupational health and safety.
• Experience leading safety teams in high-risk environments.
• Proficient in incident investigation and risk management.