Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work®.

The Role

Unifonic is seeking a Corporate Operations Specialist for a full-time position in Riyadh, Riyadh Province. This role involves managing daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and employee support. The position requires 2-5 years of experience.

Key Responsibilities

• Manage relationships between the company and Saudi regulatory authorities in compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for new joiners in Saudi Arabia.
• Maintain Saudi office facilities, oversee office supplies, inventory management, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Required Qualifications and Skills

• High attention to detail.
• Strong time-management skills.
• Proactive problem-solving abilities.
• Service-oriented mindset.
• Comfortable learning and operating HRIS platforms and productivity tools (*, Microsoft 365: Sheets, Docs, Slides).

The People Department

The People Department at Unifonic focuses on attracting, developing, and retaining talent. It is committed to fostering a positive and inclusive work environment, ensuring that all colleagues feel valued and supported. The department manages recruiting, onboarding, training, and development, and promotes a culture of collaboration and continuous improvement.