Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform, with the company's perception by buyers, analysts, media, and the broader market considered a strategic asset.

The Role of Corporate Operations Specialist

Unifonic is seeking a Corporate Operations Specialist to join its team in Riyadh, Riyadh Province. This full-time role involves managing day-to-day HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and comprehensive employee support. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Required Character Traits

• Analytical thinking and problem-solving skills.
• Strong sense of ownership and accountability.
• Effective communication skills across teams.
• Ability to collaborate effectively.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure.
• High quality standards and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

Benefits

Unifonic offers a range of benefits for its employees, including a competitive salary and bonus, a company share scheme, 30 holiday days after the first anniversary, a day off for birthdays, up to 25 days per year for remote work from anywhere globally, and paid leave for new parents.