Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform.

The Role of Corporate Operations Specialist

Unifonic is seeking a Corporate Operations Specialist for a full-time position in Riyadh, Riyadh Province. This role involves managing daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and comprehensive employee support. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Manage relationships between the company and Saudi regulatory authorities in full compliance with Saudi Labor Law.
• Execute all operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance for Saudi joiners, renewals for existing employees, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure all company official documents, licenses, and commercial registrations are renewed on time.
• Handle employee requests and inquiries across offices, delivering resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, oversee office supplies, inventory management, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process and handle vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers to support smooth operations.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and venue/event coordination.

Required Qualifications and Skills

• High attention to detail.
• Strong time-management skills.
• Proactive problem-solving abilities.
• Service-oriented mindset.
• Analytical thinking and problem-solving skills.
• Demonstrated ownership and accountability.
• Clear communication skills.
• Ability to collaborate effectively.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge sharing capabilities.
• Resilience under pressure.
• Focus on quality and attention to detail.
• Advocacy for best practices and innovation.

Work Environment

The People Department at Unifonic is dedicated to attracting, developing, and retaining talent, fostering a positive and inclusive work environment. This role contributes to a culture of collaboration and continuous improvement, ensuring all colleagues feel valued and supported.