Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform recognized as a Great Place to Work®. The company specializes in conversational AI for emerging markets, serving over 5,000 enterprises across MENA. Unifonic is also involved in pioneering sovereign, agentic AI through its Agentic Studio platform. The People Department focuses on attracting, developing, and retaining talent, fostering an inclusive work environment.

The Role of Corporate Operations Specialist

As a Corporate Operations Specialist, you will serve as the primary operational anchor for the Saudi Arabia team in Riyadh. This full-time role involves managing day-to-day HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. The specialist ensures smooth onboarding, full regulatory compliance across government portals, and comprehensive employee support. This position requires 2-5 years of experience.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute operational tasks on government portals including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies and inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flight bookings, hotel accommodations, local transportation, per diem management, and event coordination.

Required Skills and Attributes

• High attention to detail, strong time-management skills, proactive problem-solving, and a service-oriented mindset.
• Analytical thinking and problem-solving abilities, including data utilization for solutions.
• Strong sense of ownership and accountability, with the ability to follow projects to completion.
• Effective communication skills, capable of explaining ideas clearly and listening across teams.
• Collaborative approach to working with others and supporting team goals.
• Adaptability and a commitment to continuous learning of new skills or tools.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Commitment to quality and continuous improvement.
• Advocacy for best practices, efficiency, and innovation.

Work Location

This full-time position is based in Riyadh, within the Riyadh Province.