CRM Specialist📣 Job Ad

About the Role

Sweater is seeking a CRM Specialist to join our team in Riyadh, Riyadh Province. This is a full-time position focused on managing and executing customer relationship strategies. The role is central to enhancing customer retention, loyalty, and overall engagement within our customer base.

Role Overview

As a CRM Specialist, you will play a key role in developing personalized customer journeys and optimizing campaigns. This position requires a data-driven and detail-oriented approach to deliver exceptional customer experiences. You will be responsible for analyzing performance metrics and continuously refining strategies to meet business objectives.

Key Responsibilities

• Manage and implement CRM strategies to increase customer retention and improve loyalty.
• Analyze customer data to identify segments and understand user behavior patterns.
• Design and execute customer journeys and lifecycle campaigns using platforms such as CleverTap, Braze, or WebEngage.
• Prepare weekly and monthly analytical reports to evaluate campaign performance and derive actionable insights.
• Collaborate closely with Marketing, Tech, and Customer Service teams to enhance the overall customer experience.
• Conduct A/B testing prior to campaign launches to ensure message accuracy and timing effectiveness.
• Continuously review and validate data within the CRM platform to ensure accuracy and resolve any identified issues.
• Propose creative and innovative ideas to boost customer engagement and retention.

Candidate Profile

The ideal candidate will be experienced in CRM tools and possess a strong analytical mindset. While specific experience is not quantified, a background demonstrating proficiency in managing customer relationships and leveraging data for strategic outcomes is expected.

• Demonstrated experience with CRM tools such as CleverTap, Braze, or WebEngage.
• Ability to work with data to drive decisions and identify customer behavior trends.
• Strong attention to detail in campaign execution and data validation.

About Sweater

At Sweater, we are committed to building lasting customer relationships. Our approach is founded on data-driven insights, creative solutions, and collaborative teamwork. Joining Sweater means becoming part of a forward-thinking team that values innovation, ownership, and measurable impact in all its endeavors.

Application Information

We invite qualified candidates to apply for this full-time CRM Specialist position. Further details regarding the application process will be provided upon interest.