Customer Relationship Management Specialist📣 Job Ad

About LogexApp

LogexApp is a Saudi-based logistics technology company focused on enabling businesses to manage their logistics experience, improve delivery operations, and scale efficiently. We provide technology-driven logistics solutions that connect businesses with reliable delivery capabilities, helping merchants manage and optimize their delivery operations through a smarter, more flexible, and scalable logistics ecosystem.

The Role of Customer Relationship Management Specialist

LogexApp is seeking a Customer Relationship Management Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is dedicated to building stronger customer relationships, enhancing customer retention, and driving sustainable growth through the implementation of data-driven CRM strategies.

Key Responsibilities

• Develop and execute CRM strategies to improve customer engagement and retention.
• Build customer segments and design targeted CRM campaigns.
• Analyze customer behavior, engagement, and retention metrics.
• Manage customer lifecycle and communication journeys.
• Monitor CRM campaign performance and identify areas for improvement.
• Work closely with Marketing, Product, Operations, and Commercial teams.
• Utilize customer data to identify opportunities for growth and increase customer lifetime value.
• Continuously optimize campaigns through testing and performance analysis.

Qualifications and Experience

• 2–4 years of experience in CRM, Customer Lifecycle Management, Customer Retention, or a similar role.
• Experience in the delivery, logistics, e-commerce, or technology sectors is highly preferred.
• Strong understanding of customer segmentation and retention strategies.
• Experience with CRM platforms and customer databases.

Required Skills

• Strong analytical and problem-solving skills.
• Proficiency in Excel and data analysis.
• Excellent communication and collaboration skills.

Company Overview

LogexApp is at the forefront of logistics technology in Saudi Arabia, providing innovative solutions that empower businesses. This role offers an opportunity to contribute to a growing company focused on improving delivery operations and scaling efficiently within the rapidly evolving market.