Digital Sales & CRM Specialist📣 Job Ad

About the Role

Al Hilal Club Academy Sports is seeking a Digital Sales & CRM Specialist to join its team in Riyadh, Saudi Arabia. This full-time position focuses on managing and enhancing the academy's digital sales channels and overall customer journey. The ideal candidate will contribute to optimizing online registrations, payments, and customer engagement across various digital platforms.

Role Context and Values

This role is integral to supporting Al Hilal Academy's digital growth and customer relationship management. While qualifications and experience are important, the academy places a high value on character, seeking positive team players who align with its values and are committed to professional growth within the organization.

Key Responsibilities

• Manage sales operations across the Academy’s website, mobile application, CRM system, call center, and other digital platforms.
• Support online registrations and payment processes for memberships, camps, tournaments, personal training, and other academy products.
• Supervise branch sales processes and provide support to branch administrators.
• Manage customer leads, conduct follow-ups, and oversee renewal, retention, and referral campaigns.
• Develop and implement automated customer communications and CRM journeys.
• Monitor digital sales performance and prepare comprehensive reports and dashboards.
• Coordinate effectively with the Sales & Marketing, Operations, Finance, and Technical departments.

Qualifications and Experience

• Academic background in Marketing, Business Administration, E-commerce, or a related field.
• 0-1 years of relevant experience in digital sales, CRM, e-commerce, or customer journey management.
• Demonstrated experience working with CRM systems and various digital sales platforms.

Required Skills and Attributes

• Excellent command of both Arabic and English languages.
• Strong analytical capabilities to monitor performance and derive insights.
• Effective communication and organizational skills.
• A proactive and results-oriented mindset.

Work Location

This position is based in Riyadh, Saudi Arabia.